"Beautiful Hotel, Disappointing Guest Experience.The hotel itself is beautiful, and we truly enjoyed our stay. However, one unpleasant encounter with a staff member named Christine left us disappointed.My friends and I, who were visiting from the US, were having a wonderful time taking photos and making memories when Christine approached us and rudely reprimanded us, saying that taking pictures in the lobby was not allowed. We were caught off guard by her approach and the way she spoke to us.The...
"Beautiful property. It’s a destination resort so you need to plan to take a grab if you want to leave the property to go anywhere. Right outside the gates of the property the surrounding area is very poor, so it is quite a contrast going from the 5 star hotel to a very poor neighborhood. Overall hotel was great and I would stay again if I wanted to be in that location of Cebu."
"The Sheraton Cebu Mactan Resort in Lapu-Lapu City, Philippines, is hands down one of the BEST hotels my daughter and I have ever experienced!
From the moment we arrived, the hospitality was simply extraordinary. Every staff member, from the front desk, concierge, valet and security to the restaurants, room service, shops, and housekeeping, treated us with such genuine kindness, warmth, and respect.
A special thank-you to Darryl in room service and CJ in the restaurant, who were absolutely...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.