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ERNES Hotel Alma Bukit Mertajam

2.5 star property
Experience the perfect blend of convenience and comfort just steps from shopping bliss at AEON Mall Bukit Mertajam.

Choose dates to view prices

E-Red Hotel Cosmo, near AEON Mall Bukit Mertajam, offers a convenient stay with in-room WiFi and free self parking. Enjoy the added perks of a front-desk safe, 24-hour front desk, vending machine, and elevator for an easy-going experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, free WiFi

Standard Twin Room

Highlights

Air conditioning
Refrigerator
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Minibar
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Queen Room

Minibar, in-room safe, desk, free WiFi

Standard Queen Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Refrigerator
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Refrigerator
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Minibar
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room

Minibar, in-room safe, desk, free WiFi

Deluxe King Room

Highlights

Air conditioning
Refrigerator
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, free WiFi

Family Room

Highlights

Separate sitting area
Air conditioning
Refrigerator
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior King Room

Superior King Room | Minibar, in-room safe, desk, free WiFi

Superior King Room

Highlights

Air conditioning
Refrigerator
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Minibar
  • Sleeps 3
  • 1 King Bed

Standard Queen Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Superior King Room

Minibar, in-room safe, desk, free WiFi

Superior King Room

  • Sleeps 2

View all photos for Deluxe King

Miscellaneous

Deluxe King

  • Sleeps 2

Family Room

  • Sleeps 3

Deluxe Twin Room

  • Sleeps 2

View all photos for Family Room

Shower, free toiletries, hair dryer, slippers

Family Room

  • Sleeps 3

View all photos for Deluxe Twin Room

Shower, free toiletries, hair dryer, slippers

Deluxe Twin Room

  • Sleeps 2

About the neighborhood

Bukit Mertajam is home to ERNES Hotel Alma Bukit Mertajam. Kelab Tentera Udara and Sultan Abdul Halim Ferry Terminal are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Penang Bird Park and Kidland Penang. Looking to enjoy an event or a game while in town? See what's happening at Negeri Pulau Pinang Stadium or Penang Youth and Sports Complex. Visit our Bukit Mertajam travel guide
Map
No 32 Lorong Seri Alma Pusat Perniagaan, Seri Alma, Bukit Mertajam, Penang, 14000

What's nearby

  • A statue of st. anne in St Anne's Church, Bukit Mertajam, a famous Roman Catholic church located in Bukit Mertajam, Penang, Malaysia.
    St. Anne's Church
    4 min drive - 3.8 km
  • Sa sA, testing
    Queensbay Mall
    28 min drive - 28.1 km
  • KOMTAR showing a skyscraper, a city and city views
    KOMTAR
    33 min drive - 32.7 km
  • Metropolitan, skyscraper, skyline building by the shore of Gurney Drive, George Town, Penang; Shutterstock ID 429264034; PO: Hcom Destination Content neighborhoods; Client: Hotels.com; Other: Hcom bra
    Gurney Drive
    36 min drive - 34.6 km
  • AEON Mall Bukit Mertajam
    19 min walk - 1.6 km

Getting around

  • Penang Sentral
    25 min drive
  • Penang Intl. Airport (PEN)
    43 min drive

Restaurants

  • Pusat Makanan & Minuman YMY
    6 min walk
  • 豆粒粿条汤咖啡店
    6 min walk
  • 益美院饮食中心
    6 min walk
  • 金禧樓KimHee Restaurant
    1 min walk
  • 孙记面馆
    3 min walk

About this property

ERNES Hotel Alma Bukit Mertajam

Property highlights
ERNES Hotel Alma Bukit Mertajam provides everything you need. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • An elevator, a 24-hour front desk, and a front-desk safe
  • A vending machine
Room features
All 78 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with satellite channels
  • Refrigerators, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

E-Red Hotel Cosmo Bukit Mertajam
E-Red Hotel Cosmo
E-Red Cosmo Bukit Mertajam
E-Red Cosmo
E Red Hotel Cosmo
Ernes Alma Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel
ERNES Hotel Alma Bukit Mertajam Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel Bukit Mertajam

Frequently asked questions

Is ERNES Hotel Alma Bukit Mertajam pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at ERNES Hotel Alma Bukit Mertajam?

Check-in start time: 2 PM; Check-in end time: 11:30 PM.

What time is check-out at ERNES Hotel Alma Bukit Mertajam?

Check-out is at noon.

Where is ERNES Hotel Alma Bukit Mertajam located?

Situated in Bukit Mertajam, this hotel is 1.2 mi (1.9 km) from AEON Mall Bukit Mertajam and within 3 mi (5 km) of St. Anne's Church and Bukit Badak Mati. Bukit​ Mertajam Hospital and Bukit Kecil Hujung are also within 6 mi (10 km).

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Reviews

ERNES Hotel Alma Bukit Mertajam Reviews

7.6

Good

7.8

Cleanliness

7.4

Location

7.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 13 out of 74 reviews
Rating 8 - Good. 38 out of 74 reviews
Rating 6 - Okay. 16 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

Reviews

8/10 Good

MOHD ZAMRI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Wei-Fang

Disliked: Cleanliness, staff & service, property conditions & facilities
Spent 2 nights at this strip-mall style nondescript bland & gaudy hotel used to be called 'East is Red' mainly catering ethnic Chinese clienteles. Room was spacious but everything showed well worn due to long usage. Safety box was not working and front desk staff could barely be bothered to help or explain. The hotel served my purpose well of visiting local friend who lives nearby.
Stayed 2 nights in Oct 2025

10/10 Excellent

Zowie

Liked: Cleanliness, staff & service

Ok experience

So-so stay... Everything was great but not incredible... Acceptable with the price...
Stayed 1 night in Dec 2020

8/10 Good

Michael, Melbourne, Ausrealia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and lots of places to eat. Busy and vibrant environment nearby yet in the hotel its is rather quiet.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. But they do not provide invoice if it's booked online just not satisfied with this.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Overall okay, but not really meet our expectation
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean n convenient Staff unfriendly and need to really improve
Stayed 1 night in Mar 2019

10/10 Excellent

Git

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
基本上是不错。 住得舒适, 不会吵杂。 服务员有礼, 待客认真。 附近有很多商店, 购物方便。 赞,赞,赞!!!
Stayed 2 nights in Jan 2019

8/10 Good

Natasyha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time at this hotel. Will come back for more ❤️
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
will check in again maybe
Stayed 2 nights in Nov 2018

8/10 Good

Sakura, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a good place to stay at. It is situated close by to nearest town.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first checked in,they gave me a room with no window. I appealled to the counter that they should hv stated if the room I booked hv no window. They wanted me to complaint to Expedia or else I hv to upgrade to a room with window and need to pay some extra money. Anyhow, finally they change me a room with window and no extra charges.
Stayed 1 night in Jul 2018

8/10 Good

lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and service was very good. Location is a bit far and would need your own transport to reach though
Stayed 1 night in Jun 2018

6/10 Okay

Sammy

Liked: Cleanliness, property conditions & facilities, room comfort
The room was great. The location is good,close to restaurants. The shower head was loose and the staff 3 times and it wad never fixed. That's the only set back.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bad experience in emergency handling

on that day I check in , that is a electricity supply issue cause by TNB, but we found all emergency exit is locked, and in the room don't have emergency light, at the morning staff is talking loud outside room, we can't sleep well
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room not phone coverage, and the internet wifi service very bad...

6/10 Okay

Verified traveler

Liked: Staff & service

Good customer service

System down for check in , but front desk officer bring me to room first while waiting for room card. Surprisingly committed for 30 minute , all done within 10 minute delivers to room.
Stayed 1 night in Jan 2018

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and good service
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good stay but need improvement on customer service

Room was good and clean, and there's restaurants nearby, just walking distance. If you're a night owl, this is the place, there are a lot bars nearby. Staffs from Afternoon shift were not so friendly, as we have encountered some issues on our booking. And we need to resolve the problem by ourselves, rather than getting assistance from them. Other than that, it was fine.
Stayed 1 night in Aug 2017

8/10 Good

Premila

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable

Clean and comfortable. Room was a bit small but overall okay

6/10 Okay

Morbius, Canada

It was OK!

We stayed a night at this hotel as we were attending a dinner and drinks get together with some family and friends which was nearby the hotel. Checking in was ok....the front desk staff is a wee bit slow but not too bad. The room was small but clean. The basic necessities were available. The air conditioner worked very well which was an 'A' in our books. Had a good night sleep after the merrymaking. Checking out was not too shabby either. There's convenience stores opposite the hotel. A pretty good Chinese restaurant within the hotel premises. Some drinking establishments very nearby as well. All in all it was pleasant and if we had to do it again we will.

10/10 Excellent

Ryan, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

E Red Hotel

a nice hotel with friendly and helpful staff. The hotel room is clean and lovely

10/10 Excellent

Adnan, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice new hotel in town

Good facilities. Comfortable rooms. Friendly staffs. Excellent.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service

We booked 2 family rooms, the front desk staffs spent almost 30mins just to check the rooms. At the end, they told us only 1 family room available, the other room released to agoda. By right they should upgrade or compensate us with better room, but they only offered us a smaller room(standard) without apologizing. Overall, we have terrible experience with the hotel, especially the front desk staffs. Definitely will not come back to this hotel.