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"- Nice and polite staff, especially the front desk and the vallets; - Spacious and clean rooms; - Our apartment's bathroom was tight - if there are special needs, it would be better to call the hotel and ask about - Location is good and quiet: a 10 min walk to reach Piazza del Campo. If you are driving, it's great because it's inside the walls, but you can go with your car until the hotel parking lot without crossing the narrow streets - Beautiful view of the valleys from the Terrace - Nice and fresh breakfast."

"It was one of my best experience ! Thank you "

"Great location… nice breakfast or sunset view in back with nice seating. Great value. "

"Everything was really nice,I had received a good service, the only thing to regret was a "cocktail" which was never offered to me, as they told me in an email"

"This "hotel" is actually a small ancient village that's been restored as a resort. It's extraordinary, though keep in mind that you'll walk outside to go to the restaurants, the lobby, etc. We absolutely loved this. Our suite had a massive patio and amazing sunset views, though our west-facing view was just trees and not the quintessential Tuscan farmland and rolling-hills view; for that you will want a suite in Alto-Borgo, the slightly uphill part of the resort with perfect southeast-facing views. The downside is those rooms are a 10 min walk from the restaurants and main part of the resort, whereas the original suites are right in the village. Oh, and by "village" I don't mean tourists and shops. There aren't any. Zero. It's totally private. And it's not near anything, so no security issues or lookieloos at all. This is a UNESCO site and so they could not build anything new, but only remodel whatever was already there. First surprise is that the road to get there is dirt. Due to UNESCO they can't pave it. Though some small sections of the ancient stone road remain, it's 99% dirt for several kilometers. A couple of disappointments are the main restaurant and the concierge service. The main, Michelin-starred restaurant is great for breakfast, but according to many guests we spoke to it's a let-down for dinner. However the Osteria restaurant is great, and dining at the golf club is good for pizza night. The concierge issues were perplexing for such an amazing resort."

"Beautiful views from the bedrooms and excellent breakfast."

"The staff was very helpful, pleasant and spoke perfect English."

"Great hotel "

"Not in the city center but close enough to walk. Good breakfast. Clean and comfortable."