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"Upon arrival the staff was very friendly and professional but the entire interior/exterior of the hotel feels very dated and in need of renovation, which immediately affected the overall impression. One of the biggest challenges was the lack of dining options. There were no restaurants within walking distance, and the hotel’s own restaurant was closed during my stay. The only food available on-site consisted of unhealthy snack options. When I asked for alternatives, a staff member suggested ordering takeout through Uber Eats or DoorDash, which still limited choices mostly to fast food like pizza. In the morning, there was no fresh coffee available in a common area, only a basic in-room coffee machine with powdered creamer, which didn’t feel like an adequate substitute. Additionally, the room had an unpleasant smell that lingered throughout my stay, and the window could not be opened to let in fresh air, which made the situation worse. Overall, the experience did not meet expectations, especially in terms of comfort and basic amenities. They did have a free shuttle to the airport which was very convenient."

"The hotel shuttle service is very bad. I waited more than 40 min. The shuttle drove by without stopping at the terminal because it is full. There seems to be one shuttle in service. The shuttle service is outsourced to the parking company next to the hotel. Do not recommend this hotel if you need a shuttle pick up at the LAX airport."

"We stayed in room 911. Based on the Floorplan of the floor, it is the smallest room on the floor plate. It was disappointing that even though we were Expedia VIP Platinum status we were offered the smallest room. However, Trey at the front desk was helpful, and it was only two-nights. The hotel was convenient to the airport and has a free shuttle, the pool and gym were adequate. We would return if we needed something close to LAX. Thank you."

"Bathroom flooded and ruined some of clothing I had sitting in a cloth bag on the bathroom floor I placed there the night beforehand to have ready to go."

"Lovely room, wonderful hotel and really easy check in process"

"Hotel was very nice, check in was great. Mario was the person who helped us at the front desk, and he greeted us with a big smile. We ate dinner at the Landing Bar, food was good, atmosphere was also good. "

"Ramon (FRONT DESK) Staff gave me a lower grade room because he said ALOUD that the entire lobby area could hear that and I quote “because you brought your room on a THIRD PARTY WEBSITE “I can give you a high floor room, only something on 4th floor“- this was unacceptable, unprofessional, disrespectful and discriminatory behavior. As a Travel Agent and Boyant member and have spent hundreds of dollars on Marriott hotel brands and have never been disappointed with the way he presented himself and the Marriott brand."

"Gran estadía. Recomendado."

"Hotel was a great location for the TCM Fil Festival!"