I can't review this particular stay, because Hotels.com sold me a room that wasn't available! Very frustrating when I turned up to a locked front door and no record of my booking.
However, I will give rave reviews for the service by the people who run it. I didn't catch the name of the man I spoke to when I called the number on the door, but he was friendly and apologetic, and had me sorted out with a room at a sister property (at the same price) within 5 minutes.
However, note that neither property is a hotel - I stayed in the "Urban" version. It was nice and spotlessly clean. I loved the room itself, the location, etc.. Everything was perfect except that the walls were paper thin. Let's just say that my neighbours were "active" both very late at night and quite early in the morning, and the Urban property is above a coffee shop that opens at 6 AM. I tried earplugs, headphones, white noise, but it was impossible to block everything out. Net result was about 5 hours of proper sleep between two very long days of driving. I feel bad writing this because of how quickly they solved my problem, but then I think quality sleep is a key feature of a place to stay. I hope I was just unlucky that particular night. Other than the noise issue, I'd give 5**** and would recommend either place!!
