Find Resorts & Hotels with Spas in Burnley

"Check in was painful with the need to scan s Qr code and fill in a form when all our details are already on the system when we booked. No tea making facilities in rooms. Staff wete great but big queues due to mobile registration. What happens if there is someone who doesn't do mobile qr codes? "

"Great location and staff very helpful. Bed comfy and great shower. Very good breakfast."

"Receptionist refused to hand over key cards to my 2 daughters even after i checked in online. Made the stay negative from the 1st minute they stepped into the hotel. When they say they treat everyone as an adult over the age of 15 is a lie. A 17 and 19 year old was not allowed to check in until I sent my photo ID in an email. Follow up messages to my daughters were about quality of sleep. Very poor due to substandard pillows."

"Nice large room with comfortable beds. The room was very noisy due to an event close by that ended at 11pm. We found bread crumbs and an old chip on the floor. The floor left bits on our feet. For the price it should have been quiet and clean. The room cost £261 with £20 for parking. No breakfast included. Not good value for money. When I booked it also said 8 minute walk to AO Arena but you actually have to get a tram which takes 13 minutes."

"Great hotel, beautiful rooms. Spa, pool and gym were lovely. Breakfast was expensive, evening meal menu limited and expensive. Staff were very helpful."

"It was adequate, bit dated."

"Very clean bed - lovely hotel too. Gym and spa were awesome and we definitely will return. "