Search Lodges in Burnsville

"The instructions for the room placement is not stated clearly at all. The clerk was rude in explaining that you have to cross the creek ride the elevator circle around the building to up stairs and then get to the hall for the room. Once inside the room the door to the balcony didn't close properly and had such a gap we were grateful it wasn't raining. The amenities and access are not very convenient for older guests or handicapped persons. I wouldn't recommend this property to anyone "

"Very accommodating and friendly."

"The property is beautiful! I loved the spa and sitting outside looking at Black Mountain."

"The entrance and lobby are far nicer than the actual rooms. Maybe why the fireplace images are used for promoting the hotel. Overall for the money the hotel was okay. At checkin we were asked if we had any pets, we said no. The room did smell a little like animals, maybe dog smell. The next morning we noticed what looked like a pee stain on the carpet in part of the room. Not ideal, especially considering they asked us if we had any animals. Location of the hotel was great and overall I wouldn't stay again or recommend."

"Would definitely stay there again. Very pet friendly. Great location and very nice pool area and bar areas"

"Hotel was very interesting. Loved riding the original elevator and being able to mail a postcard with the original mail box. Room was comfortable. View from rooftop was gorgeous. Missed having a refrigerator and microwave. "

"There was no breakfast offered. However, there was an onsite restaurant open from 3pm-9pm. The rooms were clean. The full size kitchen was stocked with dishes, cups, plates, pots, pans, and bakers rack. Washer and dryer inside the room was adequate although it smelled (slight smell) as though it needed a cleaning. The staff was pleasant. "

"Great location. Really nice rooms and very clean. Breakfast basket delivered to your door every morning is a nice perk. Also free soft drinks and juice in room fridge. Free wine and charcuterie in afternoon was a nice way to end the day. "

"Property is new and nice. The rooftop bar and restaurant is very lovely. The rooms are stylish with great views. There seems to be some issues with the key card elevator at times I saw staff struggle as well as once on my own technology at check-in seemed to be very challenging so the property is still working out the kinks, but the reason I did not give five stars is because I left both my Apple computer and phone charger plugged into the bed. I actually had a picture of it because I took a picture of the chair that I liked beside it as soon as I left. I got home a few hours after check-in I let a staff member know when I called who I believe was the manager. He said he would check and get back to me. I sent a picture to an email. He never got back with me then I was told to join some type of Lost and Found. I went through that whole process only to be told they were not found. I’m in the hospitality business. That’s not how you do things."