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"I rarely leave negative reviews, but I feel it’s important to share my experience at Tommy’s Budget Rooms. Upon arrival, I was first given the wrong room, which had a broken shower and exposed electrical cables something that felt extremely unsafe. The bed was in very poor condition, with an unpleasant smell, and the towels provided were old and worn out. Loud music played until 4:30 a.m., making it impossible to sleep. When I approached the receptionist, he explained that he had no authority to ask the guests to lower the music. The situation became even more concerning when some of the guests, who were drunk, became aggressive and even threatened to damage my car if I kept complaining. I attempted to contact the owner, Anthony, multiple times during the night. When he finally answered, he told me he couldn’t help and mentioned that he didn’t even have details of my booking since it was made through Expedia. This left me feeling both unsafe and unsupported. Overall, I experienced no rest, no comfort, and no sense of safety during my stay. This is not something I would expect from any accommodation, regardless of price. I truly hope the management takes these issues seriously and improves conditions for future guests."

"Great reception "

"Regularly stay here, it’s great distance from the center of kigali, easy to get to, comfortable"

"I liked the quietness Service is very slow. 1 hour waiting time for chicken brochettes and fries"

"Friendly staff, great food and a terrific view."

"Great Service "