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"I’d like to share feedback regarding my recent experience, as I believe it reflects serious opportunities for improvement in cleanliness, responsiveness, and overall guest care. I have long respected the Hyatt brand, which is why this experience has been especially disappointing. Earlier today, when I opened the blinds/shades in my room, I found a smashed roach left on the window area. As I began packing my belongings to request another room, I also noticed small ants in the room. I brought these concerns to staff and was told twice that someone would be sent to address the issue. I then left the room for approximately six hours, believing that would provide ample time for the matter to be fully resolved. However, upon returning, there was still a smashed roach on the window, and I also found dead ants, including some on my skincare products. I was later told the room had been sprayed, but the visible cleanliness and sanitation concerns had not been properly handled. I requested to be moved to another room, but that request was initially dismissed and I was told someone would come in the morning to clean it. I then stated that I would prefer to have the remainder of my stay refunded so I could leave. At that point, I was offered another room, although I was informed it would be a smaller room. When preparing to move, there was no luggage trolley readily available. After I asked about one, I was told there was a trolley somewhere down the hallway. I then asked whether I wa"

"When we checked in, we discovered we did not get the room we booked on line with Expedia. When we told the front desk, they said they didn’t have to give us that room because we booked through Expedia. Also, we had to wait 2 1/2 hours to get towels. There were crumbs in the pullout sofa. And we were never told that we had to request our room be made up the night before. A very, very disappointing stay. Needless to say, we will never return."

"The rooms are extremely outdated. Hallwas smell like marijuana and carpet smells moldy."

"Room was dirty bathroom sink dripped all night. We had to clean the small kitchen floor. I paid for wireless that I could not get. We wanted food at the restaurant and couldn’t get it the food connection was down. This is the worst experience I have had which is such a shame"

"It was nice"

"Busy on weekends "

"Clean rooms and courteous staff "

"this is the first time i booked at Sonesta. I was expecting it to be modest but it was a bit of a disappointment considering that the room smelled like a smoking pot, the linens appeared to be used and unchanged. The room reflects the prize you paid for, dated decor with dilapidated furnitures and broken cabinet hinges. it is always best to plan ahead rather than settle for the last minute bookings that you’d regret, and this is that reality."

"I’ve stayed many times in past years and you can see the decline from when it first opened. I was in a two bedroom suite. Holes in the wall, fridge was dented, no real amenities to speak of. Waited 30 mins to check in because there was nobody at the front desk. When they did show up no apology and barely acknowledged me."