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Del Castillo Plaza Hotel Pucallpa

3.5 star property
Travelers rejuvenate with massages at this centrally located Pucallpa hotel, where the sun-kissed terrace provides a perfect retreat after shopping excursions.

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Del Castillo Plaza Hotel, in the heart of Pucallpa, offers a continental breakfast, free roundtrip airport shuttle, a sunny terrace, and spa treatments including massages. Perfect for unwinding after exploring nearby shops and adventures.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant

About this property

Del Castillo Plaza Hotel Pucallpa

  • Hotel connected to a shopping center
  • At Del Castillo Plaza Hotel Pucallpa, you can look forward to free continental breakfast, a free roundtrip airport shuttle, and a free grocery shopping service. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a free daily manager's reception and a terrace.
  • You'll also find perks like:
    • Free self parking and valet parking
    • An area shuttle, express check-out, and express check-in
    • A banquet hall, concierge services, and luggage storage
  • Room features
  • All guestrooms at Del Castillo Plaza Hotel Pucallpa have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like first-run movies and pillow menus.
  • Extra amenities include:
    • Pillowtop mattresses and rollaway/extra beds (surcharge)
    • Tubs or showers, free toiletries, and hair dryers
    • 32-inch LED TVs with Netflix, streaming services, and premium channels
    • Wardrobes/closets, first-run movies, and ceiling fans

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Policies

Check-in

Check-in time starts at 1:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent
  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 20393735059

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Del Castillo Plaza Hotel Pucallpa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Del Castillo Plaza Hotel Pucallpa?

Check-in begins at 1:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Del Castillo Plaza Hotel Pucallpa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Del Castillo Plaza Hotel Pucallpa provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Del Castillo Plaza Hotel Pucallpa located?

Located in the heart of Pucallpa, this hotel is within a 10-minute walk of Catedral de Pucallpa, Museo Agustin Rivas, and Plaza del Reloj. Parque Natural de Pucallpa is 2.5 mi (4.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

10

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 14 out of 23 reviews
Rating 8 - Good. 7 out of 23 reviews
Rating 6 - Okay. 1 out of 23 reviews
Rating 4 - Poor. 0 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

Reviews

Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Excellent customer service, great location and great service.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Shinobu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and staff are very nice!
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Pucallpa. Staff is friendly, place was clean.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Curda

Liked: Cleanliness, staff & service
Decent room, but horrible beds! Staff was pleasant. I wouldn't stay for more than a couple nights - beds killed our backs.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Marco

Disliked: Cleanliness, amenities, property conditions & facilities
For the price it wasn’t bad. Rooms not terribly clean and the property wasn’t in the best condition but it was comfortable when the AC ran for a few hours in the room.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, although the structure is showing its age.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Claudia Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for what we needed
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building, close to the main square, clean rooms, A/C and elevator. Free good breakfast and helpful staff. I recommend to anyone.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

WILSON DANIEL LOZANO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, personal muy amable.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Gregg

Liked: Cleanliness, property conditions & facilities, room comfort

A great stay

Been here several times before, always a good stay. This trip I had a bacterial infection from being in the jungle earlier which required medical attention and special accommodations from the hotel. They were exceptionally gracious and helpful. Always great staff here
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

Marita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel recomendado

Personal muy amable, hotel bien ubicado a un paso de todo. Habitación confortable. Recomendado
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so kind / helpful and rooms clean. I stay here every time I come through pulculpa. Thank you
Stayed 2 nights in Feb 2021
Verified

8/10 Good

KATHERINE

Liked: Cleanliness, property conditions & facilities

Se ajusta al precio la calidad del servicio

Bien
Stayed 5 nights in Nov 2019
Verified

10/10 Excellent

Tomas

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brett

Stayed 1 night in Jan 2025
Verified

8/10 Good

Luis

Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Pilar

Stayed 1 night in Nov 2023
Verified

8/10 Good

Pilar

Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Kathleen

Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

Andreu Renato

Stayed 1 night in Feb 2022
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Falta de ascensor, me perjudicó.

Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Fhady

Stayed 1 night in Aug 2021