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"Great hotel, very clean and good amenities (spa is a plus, with sauna and jacuzzi). My only suggestion would be to increase the internal pool and jacuzzi’s water temperature, since is was unusual cold weather for this time of the year. "

"The view is beautiful but the buildings are tired, the front desk checkin staff is minimal, and the room decor is also tired."

"Staff was very friendly and responsive."

"This hotel is phenomenal. I have stayed in many hotels, and I was genuinely impressed by this one. We stayed for three nights during the Furnas portion of our trip and enjoyed every second of it. Centrally located in Furnas, the hotel is within walking distance of numerous restaurants, shops, a pharmacy, bakery, and supermarket, which made exploring the area incredibly convenient. We were checked in by Claudia, who was so friendly and even provided us with a plug adapter after we realized we had forgotten ours. I believe she also noticed it was my birthday, even though we never mentioned it, because on the day of check-in we received a surprise knock at our door: a complimentary bottle of champagne and glasses from the hotel. We were also treated to a special appetizer from the chef at dinner at no extra cost. These thoughtful touches were completely unexpected but made us feel truly appreciated as guests. If that is not enough to convince you to stay, the breakfast rotates daily and tastes amazing, and guests also have 24-hour access to the thermal pools and gardens. The property truly feels like an oasis. Although there is plenty to do in Furnas, you could easily spend your entire stay at the hotel and still have a marvelous time. We also booked spa massages during our stay and had a wonderful experience. The only thing I would change is booking this hotel for our entire and driving to excursions across island because this hotel truly felt like a home away from home!"

"Yes"

"Weather was iffy but the staff and food were excellent. Rent a car for the mobility. Breakfast was included and well worth it. "

"ОБЫЧНЫЙ ЗАВТРАК.СКРОМНЫЙ ДЛЯ ГОСТИНИЦЫ 4 ЗВЕЗДЫ. ОТСУСТВИЕ ЗВУКОИЗОЛЯЦИИ В НОМЕРАХ, ЗВУКИ УБОРКИ НА КУХНЕ СОПРОВОЖДАЛИ НАС ДО ПОЗДНЕГО ВРЕМЕНИ. ПЕРСОНАЛ ПРИВЕТЛИВЫЙ, НОМЕР УСТАРЕВШИЙ , НЕМНОГО С ЗАПАХОМ И СТЕКЛЯННЫМИ ДВЕРьМИ НА ТЕХНИЧЕСКИЙ БАЛКОН С ГЛУХОЙ СТЕНОЙ И ТРУБОЙ ВЫТЯЖКИ С КУХНИ."

"The hotel is in a great location for walking, the front desk staff was exceptionally helpful, and the breakfast was great. The rooms were clean and functional. The only downside was a bit of outside noise at night at intermittent times. Overall, we would stay again."

"Yes ... everything was superb and well attended. Fresh fresh fresh"