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My boyfriend and I could not recommend this resort enough. We were greeted by Christian at the door with a glass of champagne and cool towel. Then his fellow bellman Mex showed us to our room with our bags. Where he explained every detail of the resort and where everything was located in the resort. Truly made us feel welcome and excited to start our vacation. Our room was the swim up suite, it was perfect the pool was the perfect place to cool off from the heat and eating breakfast by it was a...

Staff was awesome Property is clean Food is too pricey for the bad quality of it.

Stayed at the Zen resort. Great welcoming environment. Relaxing. pampered. Spa too expensive for what they offer, though. Excellent restaurants, although food somewhat scant in some of them (Piaff and, De Autor). Quality of drinks intermediate. Beaches resorts with excellent infinity pool and wet bar. Azul and Lucca best places to eat. Watch out at Piaf restaurant with sommelier trying to have you choose from an expensive list of wines not included in the "all inclusive". "All...

Everything about the property was wonderful. The staff, leadership, and employees COULD NOT have been nicer and more helpful. Food was the best I've had at an all-inclusive. The only thing about it that wasn't perfect was the bar drinks - the mixes tasted cheap and the drinks were not strong. That being said, the service MORE than made up for a very minor issue. If the drinks matched the rest - this place would be HEAVEN!

Beautiful property, quiet, good service, decent food, well made drinks unlike many other resorts that use nasty tasting ingredients. Also not the place for the college crowd, thankfully.

I recently stayed at this beautiful resort that offers exceptional service and a range of dining options. As a foodie, I tried most of the restaurants and found the meals to be good overall. The Lobster House was my favorite, as it served outstanding breakfast, lunch, and dinner. The Kitchen Table offered a breakfast buffet with plenty of delicious options for everyone. Chez Isabella provided a great dinner experience, while Oregano's lunch menu hit the spot for me. Basmati had a nice ambiance,...

Amazing experience for me and my two kids we loved the whole experience from walking inn to leaving every one was helpful outstanding decoration food treatment the location of the hotel and comparing to others that I visited previously this is the best

Absolutely amazing! It’s an expensive resort but you honestly get what you pay for! Jonathan was our butler and he moved mountains to accommodate us. Even after we moved to another room, we could still count on him answering our questions, reserving activities, making reservations, but most importantly giving what I believed to be honest feedback. We stayed in the villa, penthouse suite, and master suite. The upgrade to the rooms were complementary since we had the vip experience. Each room gave...

This property is fantastic if your desire is to go to a laid back property and have a relaxing but fun time. It is not packed with party hungry 18 year olds. We noticed the guests were mostly couples and friend trips made up of ladies or couples. While they say tips are not expected, they really are. For the price of flights and the say along with the amazing food options on property, throw your server or housekeeping staff a few USD. Be careful when it comes to converting dollars to pesos - pay...

Everything an all-inclusive, adults only resort should be. Very attractive modern facility. Nice elegant restaurant choices. Very friendly and attentive staff. All the food and drink you could want at all times of the day. No worries about tipping (we did some anyway). The only negative is the hard sell to buy more vacations through their chain of facilities. They accost you on check in and check out and you have to say “No” to the point of rudeness to get them to leave you...

Great extraordinary service !!

My recent stay at this hotel in Cancun was an absolute delight. It’s the epitome of luxury, and the location is ideal. What truly stood out, though, was the incredible food. The dining experience was nothing short of amazing. A big plus is that in Cancún, where all-inclusive is common, this hotel offers a great option for those who want the flexibility to explore the area and not be tied to an all-inclusive plan. I highly recommend this hotel for a five-star getaway

Always A beautiful convenient place to stay and Playa del Carmen

Beautiful property! Great food! Excellent service!

Definitely the best resort I have ever stayed at, food so good, very clean, staff so nice.

Beautiful

Literally writing this review while waiting for our ride to the airport! This is our second visit and WE LOVE THIS PLACE!!! The staff is amazing, the vibe is sexy and fun, the theme nights are a must! We are not LS couple but have the best time ever here because everyone is just so nice and friendly while respecting boundaries!! The sexy pool is great for a good time, However, there are a few places to break away if you need some quiet time. The restaurants are good, and the staff is...

This place is Heaven on Earth! Our original trip was supposed to be for 5 days and we had to extend 4 more day (awww poor us LOL) due to bad weather at DFW (worst ice/snow storm to hit DFW in 72 years). We had room 818 beautiful! We had a private pool and our own Butler David just moments from the beach bar and beach. When we had to extend we got room 909 right on the beach! No pool but did I mention right on the beach! Our service was spectacular, everybody was so friendly and helpful and...