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"I have stayed at several Secrets locations, and this is a nice hotel, however it wasn't my favorite. The view from the room was nice with a balcony. I guess the high-rise atmosphere was a surprise to us and not that appealing. The staff were nice and attentive. The food wasn't as impressive as other locations. Limited choices for breakfast, buffet only. I had to ask several times for a birthday banner. Lastly, you had to get up really early to find a lounge chair. "

"All meals are eaten in the buffet. Even though there are 3 other restaurants on the property you have to make a reservation and those are limited based on how many nights you are staying. While making a reservation she will try to get you to go to their sister location and listen to an hour plus long presentation. The property and beach area is small. I liked the evening shows and activities throughout the day. We always seemed to be able to find a lounge chair by the pool or the beach. Our room was cleaned daily. You basically get what you pay for."

"Would say this is a good budget hotel when traveling with small kids under 10. The water park kept our 4 and 6 yo. entertained most of the days during our 7 day stay. The playroom is very limited and would not keep older kids entertained more than a couple of hours. This hotel lacks in entertainment for guests. We have stayed at many Cancun hotels that have shows, music etc. throughout the property/pools and not much here. They have a theater tha "

"We had a Junior Suite Double Beachfront with a king bed and full bed. We really liked being able to walk out directly to the beach. The room was spacious enough for a family of 4. We only tried the italian restaurant and were not impressed, but we enjoyed the buffet restaurant (especially for breakfast!). They had vegetarian options every day, though I think they could have offered a couple more options. "

"The place is nice, clean but maybe need some updates. The elevators runs slow and weird. If u call for elevator from main floor to go up, somehow it takes you all the way down first before moving up. The staff are cool, only took 1 star out coz we checked in early which is not their fault but we kept being given false hope on early check in. Also, they need to update the restaurants. Marcopolo seem kind of pretentious coz there’s an expected dress code and restaurant’s vibe is like a steak house but staff either didn’t memorize the menu before opening or there’s just a language barrier. Also same restaurant, some menu description doesn’t match at all with the dish."

"The location of this resort is great if you want to walk into town and explore. They also have a great beach area with staff cleaning any seaweed that floats to shore. Service for drinks was hit or miss and unfortunately we had a miscommunication of sorts with a staff member which made the day unpleasant. Staff at the coffee shop were fantastic! Food was okay. We had been to this resort 3 years prior and the Specialty Restaurants offered a better menu back then than they do now. The room service menu is also lacking and we felt the resort cleanliness overall has also gone downhill since the last time we visited this resort. If we had to choose between this resort and the sister Riu Palace Kukulkan Adults All Inclusive we would choose Riu Palace Kukulkan. "

"My sister and I stayed at the resort and we had a great time. We felt safe, staff were very friendly and it was clean. "

"I did not get an uprade even if i wanted to pay for it and i knew for a fact that the hotel is not full amenities are poor one super small bottle of body lotion for a 4 day stay the pool and beach service staff is scant and the service is terrible the buffet breakfast is very limited and a lot of money for what is offered"

"Rude hotel staff , they didn’t have water for guests on April 5. Started renovating the hotel while guests were still In the hotel. Shut some restaurants and store a day before renovations . They didn’t seem to care for the safety and comfort of the guests"