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"Housekeeping was attentive and on top of needs. Property is in the smaller side with limited beach front. Food is average, which will keep you at bay till you decide what restaurants you would like to visit for dinner! Found it difficult to maintain on just the food offerings the hotel offered. I liked the fact that the hotel is located next to the Xcaret ferry location, which made it an ease to board and get off after isla de mujeres without waiting for shuttle service or transportation."

"Clean room, excellent staff!"

"Gorgeous rooms, amazing staff and delicious food! Relaxing time at this resort! Loved it would recommend!"

"We did 6 night as moon palace cancun from April 19-25th. We were little nervous before going there. There are alot of reviews that confuse you. At first we were worried that we been put into moon palace sunrise instead of the grand(expedia pictures shows mostly grand) and it might not be good. But after spending 4 nights at sunrise and 2 and grand I realized that sunrise has more activity and shows for kids. Even sunrise pool are well maintained and good fun for kids. Overall trip was great with no issues. Staff was really helpful and kids had great time. I will want to thank Fabricio for making your stay comfortable and made sure all our needs are met. Highly recommend great resort with great service."

"It was good"

"The worst place to go to ... very bad customer service "

"Was really good overall the food was kinda mid but staff was nice nd all"

"The resort was great!! The shower in our room could have been upgraded as it was really rusty and the water wasn't hot at all. The staff also didnt restock our beverages daily or sweep the floors but they did make the bed and changed the towels. The restaurants were amazing and the staff were really friendly and helpful!!"

"It is an all-inclusive property. But anything not included is much more expensive than in US. I had a food poison after eating the sushi in the buffet. When I called the front desk for help I was told the on site doctor would charge 150 dollars per visit and 30 more if you want the doctor come to see you in your room. All the food and drinks I took was inside the property and I have to pay myself for their negligence on the food safety. On the hand this property is kids friendly. They have separate play area for kids in the lobby and buffet restaurant. The kids club also have daily activities prepared for little ones."