The Grand Royal Lagoon offers a picturesque marina setting with peaceful garden grounds and a refreshing outdoor pool. Travelers appreciate the convenient WiFi, express check-in, and the property's proximity to La Isla Shopping Mall that previous guests have frequently praised.
Located in Zona Hotelera, a neighborhood in Cancun, Grand Royal Lagoon is in the entertainment district and on a lake. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Andres Quintana Roo Stadium. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Cancun travel guide
Calle Quetzal No 8-a, Cancun, QROO, 77500
What's nearby
Nichupté Lagoon
1 min walk - 0.1 km
Caracol Beach
3 min drive - 1.4 km
Tortuga Beach
4 min drive - 2.1 km
Cancun Golf Club at Pok Ta Pok
13 min walk - 1.1 km
Cancun Convention Center
19 min walk - 1.6 km
Getting around
Cancun Intl. Airport (CUN)
25 min drive
Restaurants
Club InterContinental (Club Lounge)
7 min walk
The Surfin Burrito
6 min drive
Campo de Golf Pok-Ta-Pok
12 min walk
El Patio
13 min walk
Taqueria Los Chachalacos
3 min drive
About this property
Grand Royal Lagoon
Hotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Close to Chac Mool Beach and Cancun Convention Center, Grand Royal Lagoon provides a marina, a terrace, and a garden. Free WiFi in public areas and a restaurant are available to all guests.
Other perks at this hotel include:
An outdoor pool
Free self parking and extended parking
Limo/town car service, express check-out, and express check-in
Babysitting (surcharge), a 24-hour front desk, and multilingual staff
Room features
All guestrooms at Grand Royal Lagoon offer thoughtful touches such as air conditioning, as well as amenities like safes and room service.
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)
Limo/town car service
Free extended parking on site
Food and drink
A restaurant
Things to do
Outdoor pool
Personal motorized watercraft
TV in common areas
Family friendly
Babysitting (surcharge)
In-room crib
Outdoor pool
Refrigerator on request
Conveniences
24-hour front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Outdoors
Garden
Marina
On a lake
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
More
3 floors
4 buildings
Designated smoking areas
Room amenities
Bedroom
Blackout drapes
Free crib
Bathroom
Free toiletries
Hair dryer (on request)
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Refrigerator on request
Room service
More
Access via exterior corridors
Air conditioning (climate-controlled)
Desk
Iron/ironing board
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Late check-out fee: MXN 450 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Frequently asked questions
Does Grand Royal Lagoon have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Grand Royal Lagoon?
As of 20 May 2026, prices found for a 1-night stay for 2 adults at Grand Royal Lagoon on 31 May 2026 start from AED 154, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Grand Royal Lagoon pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking and extended parking are free at this property.
What time is check-in at Grand Royal Lagoon?
Check-in start time: 3 PM; Check-in end time: 6:00 PM.
What time is check-out at Grand Royal Lagoon?
Check-out is at noon. Late check-out is available for MXN 450 (subject to availability).
Does Grand Royal Lagoon provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Grand Royal Lagoon located?
Located in Zona Hotelera, this hotel is within a 10-minute walk of Nichupté Lagoon and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Cancun Convention Center and Tortuga Beach are also within 1 mi (2 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Grand Royal Lagoon Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
las personas que atienden cuando indicas de donde vienen no te quieren recibir estuve 2 horas afuera por que no encontraban mi reserva , y claro el telefono que publican no lo contestan , no me facturaron por que dicen ellos que expedia no les tramita y pues ellos tampoco pueden facturar . Les dices que hay que facturar y hasta parece que fuiste grocero al pedirlo y que solo facturarian los 450 que cuesta la habitacion
Pedro Josafat kowalsky
Stayed 1 night in May 2026
Verified
8/10 Good
Lluvia
27 April 2026
Personal amable, instalaciones algo deterioradas pero cómodas y ambiente familiar.
Las tollas te las limitan aun que ven que va mas personas, en general esta viejo el hotel
ANA MARIA CORTEZ
Stayed 1 night in Mar 2026
Verified
10/10 Excellent
Jennifer
21 March 2026
Wonderful helpful hotel staff. They lol out do you and are very helpful. I went to Mexico for surgery and they ensured I was okay. The room was cleaned daily. it felt like family to me. Would highly recommend.
Jennifer
Stayed 7 nights in Mar 2026
Verified
6/10 Okay
LuAnn M
15 March 2026
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool was always clean and enjoyable. Plenty of hot water and AC worked well. No coffee or mini fridge in room. Walls were paper thin you could hear conversations in next room. Main door to our complex slammed closed throughout the night making it hard to stay asleep. Room very dated but clean
If you are a backpacker or budget traveler you already know this place. A clean bed with hospital corners, a small but spotless room and a functional desk and chair. The shower was hot though the room itself was not heated howeverit was air conditioned.
It's located a short 7 min walk from the nightclub / turista district. Food is around the corner either by a row of small restaurants or minimarket food that is remarkably good at the gas station a block further down.
The staff is friendly and they show appreciation for any efforts to speak their language. This is a good place to experience the Mexican culture close up.
Joseph
Stayed 7 nights in Jan 2026
Verified
6/10 Okay
MARCIO
24 January 2026
Liked: Cleanliness, staff & service
Disliked: Amenities
Acomodações muito antigas, principalmente banheiro, geladeira e colchões, mas com serviço honesto
Es un excelente lugar para ir y descansar sin pagar sobrecostos, acceso a todo muy rápido y muy barato, 100 recomendable, sin embargo requiere más mantenimiento las habitaciones ya que el mobiliario es demasiado viejo
Las instalaciones estan muy descuidadas en las habitaciones , el.aire acondicionado no servia y goteo toda la noche encima de la cama . El lugar es accesible y el.precio.muy economico pero ya habia acudido en otras ocasiones y no estaba tan descuidado como ahora.
Hay cucarachas mucho Moho en las parades del baño , las colchas Rotas y viejas , se va la luz y no hay generador de Luz , no pudes abril la ventanas por que no hay miriñaques o mosquitero en las ventanas y con muchos mosquito ! Paste una 5 horas sin aire acondicionado y me esta a desmayando de la calor .. espereicia horrible
Price was high for the condition plus they charge extra fee when you check in. I only stayed 1 night... The sheets need to be washed/cleaned much better with bleach and better detergent. The pillows had makeup and lots of stains everywhere on sheets. The rooms need more attention please.
It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
El lugar es literal para llegar a Dormir, que fue el motivo por el que lo usamos, pero el personal el muy grosero
Rente la habitación para mi esposo mi hijo y yo y solo teníamos 2 toallas y no me quisieron dar una más
Só fiquei uma noite. A localização é excelente e segura próximo de comércio, restaurantes e acesso à ônibus. A estrutura do hotel é antiga, estava limpo mas o chuveiro sai pouquíssima água, uns cinco filetes de água. O atendimento do recepcionista Ruan e da moça que fez nosso check in foi ótimo, mas em compensação, usamos o serviço de deixar a bagagem e quando voltamos para pegar, a recepcionista que estava no turno, quase não nos deixou entrar, foi super rude e mal educada, disse que não podíamos usar mais nenhuma das instalações do hotel e quase nos expulsou. Então disse a ela que precisava organizar a bagagem e logo sairia. Que não queria usar nada do hotel. Então orientem melhor a funcionária no tratamento ao cliente