Palette Hotel Batab

Property class: 3.5

Choose dates to view prices

Palette Hotel Batab provides amenities like a restaurant and a bar. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Room service

Room options

View all photos for Standard Two Beds With View

A hotel room with two beds, a window with curtains, an air conditioning unit, a wall-mounted telephone, and a decorative wall piece.

Standard Two Beds With View

  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Two Beds

A hotel room with two beds, a window with curtains, an air conditioning unit, a wall-mounted telephone, and a decorative wall hanging.

Standard Two Beds

  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Standard

1 bedroom, desk, iron/ironing board (on request), WiFi (free)

Quadruple Room Standard

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

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About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Palette Hotel Batab is near the airport. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Cancun Cultural House and El Sol de Cancun are also worth visiting. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours. Visit our Cancun travel guide
Map
Av. Chichen Itza No. 52 SM 23, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    13 min walk - 1.1 km
  • Mercado 23
    5 min walk - 0.4 km
  • Las Palapas Park
    10 min walk - 0.8 km
  • Plaza 28
    16 min walk - 1.4 km
  • La Sagrada Familia Parish
    4 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN)
    22 min drive

Restaurants

  • El Paisano Del 23
    3 min walk
  • La Suegra
    4 min walk
  • KFC
    5 min walk
  • Pizza Hut
    5 min walk
  • Church's Chicken
    6 min walk

About this property

Palette Hotel Batab

  • Hotel near Ultramar Ferry Puerto Juárez
  • Palette Hotel Batab provides amenities like a restaurant and a bar. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Free self parking
    • Continental breakfast (surcharge), a front-desk safe, and an elevator
    • Laundry services, multilingual staff, and a 24-hour front desk
  • Room features
  • All 68 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi.
  • Other amenities include:
    • Bathrooms with showers and shampoo
    • Flat-screen TVs with satellite channels
    • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 85 for adults and MXN 85 for children
  • A restaurant

Restaurants on site

  • Lol-Ha

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1985
  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 85 for adults and MXN 85 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

There is limited hot water on site
Parking height restrictions apply

Frequently asked questions

Is Palette Hotel Batab pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Palette Hotel Batab?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Palette Hotel Batab?

Check-out is at 1 PM.

Where is Palette Hotel Batab located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Mercado 23, Séptimo Día Adventist Church, and Las Palapas Park. Mercado 28 and Benito Juarez Municipal Building are also within 15 minutes.

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Reviews

Palette Hotel Batab Reviews

7.8

Good

8.0

Cleanliness

6.4

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 90 out of 222 reviews
Rating 8 - Good. 61 out of 222 reviews
Rating 6 - Okay. 42 out of 222 reviews
Rating 4 - Poor. 13 out of 222 reviews
Rating 2 - Terrible. 16 out of 222 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room and good staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
It was clean, comfortable and economical. The on-site restaurant is good, as well.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice, cleaning every day, very friendly people, Breakfast good, i like this hotel, thanks a lot
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good room and clean, people are nice.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Breakfast very good. Staff excellent. Building is old but okay. Only complaint: they could maintain the outside cleanliness better, but hey, this is real Cancun, not the hotel zone. In comparison to the general neighborhood it’s much better.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

I was only at this hotel for few hours as I had an early flight. Has a good parking. It is old and for this reason I believe, has a particular smell. Good AC. Good price.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Great value for Downtown Cancun I have stayed at comparable hotels there costing twice as much.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
It was very convenient for the price. We only stayed one night and it was fine. It's a very basic accommodation, but it's ok for a short stay.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac could have been better but overall great option
Stayed 5 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Really everything no complain
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 6 nights in Jan 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Yes. You get what you pay.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was a big plus, walking distance to market 23 and ADO central bus station and all Colectivos, R1 rides. Staff is very friendly, wish it had a pool but we traded that perk for the breakfast included.Its a good choice if you want to explore more real local lifestyle and not go for the all inclusive hotels. It's a 10 min ride to Playa El Nino and a 20-30 min ride to Playas in the hotel zone.
Stayed 7 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Batab offers a clean, comfortable and cheap place to stay. The rooms are somewhat spartan - no mini fridge, no safe in room, no desk with chair, etc. However, you get a complimentary breakfast each morning and the on-site restaurant is really good and very affordable. Finally, the staff at Hotel Batab were friendly, helpful and really a pleasure to deal with. I would stay here again.
Stayed 3 nights in Jan 2023
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
The bed was comfortable and the staff was helpful and friendly. But the hotel is on a very busy, noisy street. It’s also very bare-bones for the price - $70/night - no bath mat, two towels, no coffee in room. Only 1 chair for the balcony. Water was easily accessible.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 1 night in Apr 2024
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Mar.31/23 room #206 had no internet access through the entire stay. That floor had a multiple room group of older kids very noisy to past 11PM! 4th floor previous stay on Feb.11/23 was great, quiet and with good internet.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room is good but the internet is not strong enough 😕
Verified review

6/10 Okay

Liked: Cleanliness
Every day we had a bad experience with the room, our toilet did not work well even when we reported
Stayed 3 nights in Mar 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
I couldn't connect to the wifi in my room
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi not Working
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atencion y buenas instalaciones
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas son cómodas y el lugar está limpio, el fin de semana no abre la cocina y a los alrededores no hay mucho que ver, a unas cuadras está el mercado 23, venden muchas cosas y a un excelente precio
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una ventaja que incluye un desayuno completo. , guardan eEn recepción guardan el equipaje antes de la hora del check in y despues de check out.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo exelente, muy rico los desayunos y la limpieza diaria a la habitacion
Stayed 3 nights in Dec 2025