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"Very clean, staff is friendly and helpful. "

"I stayed in a suite. really amazing value for your money! perfect size room, with a kitchenette. the bed is very comfortable, and spectacular view from the balcony. the staff is very friendly. thank you for a very pleasant stay!"

"Good hotel "

"An exquisitely beautiful environment and resort. Thank you🙏"

"Smooth & professional check in. Clean & well kept. Excellent view of bay"

"Beautiful cruise. "

"My recent 2-day,1-night trip abroad Grand Pioneer Cruise with my husband and 2 other couples in Ha Long Bay was spectacular. From the moment we checked in at the waiting lounge, stepped on board to final farewell, every detail was executed with details. The only fly in the ointment was when disembark waiting for car pickup in the lounge, we were asked to move to the other side because the area we sat was reserved for check in customers where there was no sign to indicate that. This left us feelinga bit anticlimactic. Same situation happened when we had a brunch buffet after kayaking before checking out. We were told there was no more beef noodle soup but chicken. In the end, staff brought me chicken soup without noodle. Totally different from the first day we were on board. "

"Architecture and facilities are very detailed and good quality."

"Unique hotel with plenty of old world charm and character. Clean rooms and very very good service from all staff"