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Hotel Charles

3.0 star property
Guesthouse with a rooftop terrace, a short walk to Long Street

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your current months are October, 2024 and November, 2024.
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November 2024

Photo gallery for Hotel Charles

Courtyard
Premier Double Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished
Breakfast area
Exterior
Breakfast, lunch and brunch served

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
  • Business services
    Business services

Room options

View all photos for Premier Double Room, 1 King Bed

Premier Double Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Premier Double Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Fan
Blackout drapes/curtains
Hair dryer
Coffee/tea maker
Minibar
Daily housekeeping
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, individually decorated, individually furnished

Classic Double Room

Highlights

Individually furnished
Individually decorated
Fan
Blackout drapes/curtains
Hair dryer
Coffee/tea maker
Minibar
Daily housekeeping
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Budget Room

Budget Room | Minibar, in-room safe, individually decorated, individually furnished

Budget Room

Highlights

Individually furnished
Individually decorated
Fan
Hair dryer
Coffee/tea maker
Minibar
Daily housekeeping
Iron/ironing board
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
137 Waterkant Street, De Waterkant, Cape Town, Western Cape, 8000

What's nearby

  • Long Street - 8 min walk
  • Cape Town International Convention Centre - 13 min walk
  • Two Oceans Aquarium - 3 min drive
  • Cape Town Stadium - 3 min drive
  • Cape Town Cruise Terminal - 3 min drive

Getting around

  • Observatory Station - 7 min drive
  • Cape Town Station - 13 min walk
  • Cape Town Intl. Airport (CPT) - 22 min drive

Restaurants

  • ‪Sushi Box - ‬1 min walk
  • ‪Origin Coffee Roasting - ‬2 min walk
  • ‪Bootleggers Coffee Company - Cape Quarter - ‬1 min walk
  • ‪Utopia - ‬1 min walk
  • ‪Cafe Manhattan - ‬1 min walk

About this property

Hotel Charles

Guesthouse located in Cape Town City Centre
Near Long Street and Cape Town International Convention Centre, Hotel Charles provides a rooftop terrace, dry cleaning/laundry services, and car rentals on site. The on-site restaurant, Cafe Charles, offers breakfast, brunch, and lunch. Stay connected with free in-room WiFi.
Other perks at this guesthouse include:
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and 1 meeting room
  • A front-desk safe, smoke-free premises, and concierge services
  • Tour/ticket assistance and a computer station
Room features
All guestrooms are individually furnished, and feature comforts such as laptop-compatible safes, in addition to perks like free WiFi and minibars.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • Coffee/tea makers, fans, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (ZAR 80 per night)
  • Free offsite parking within 328 ft
  • Street parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 1 restaurant

Restaurants on site

  • Cafe Charles

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • This property does not have elevators

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Fan

Bathroom

  • Bathroom (partially open)
  • Bathtub or shower
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: ZAR 250 for check-in between 6:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: ZAR 250.00

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 8 and younger are not allowed at this property; All guests older than 8 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: ZAR 300

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: ZAR 80 per night
  • Late check-in fee: ZAR 250 for check-in between 6:00 PM and midnight
  • Late check-out fee: ZAR 250.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Children 8 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charles Cape Town
Charles Guest House Cape Town
Charles Guest House Guesthouse Cape Town
Charles Guest House Guesthouse
Hotel Charles Cape Town
The Charles Guest House
Hotel Charles Guesthouse
Hotel Charles Guesthouse Cape Town

Frequently asked questions

Is Hotel Charles pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Charles?

Self parking is available for ZAR 80 per night. There is free parking nearby.

What time is check-in at Hotel Charles?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available from 6:00 PM– midnight for a fee of ZAR 250.

What time is check-out at Hotel Charles?

Check-out is at 11 AM. Late check-out is available for ZAR 250.00.

Does Hotel Charles provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Charles located?

Located in Cape Town City Centre, this guesthouse is within a 10-minute walk of Cape Quarter Lifestyle Village and Long Street. Cape Town International Convention Centre and Cape Town Stadium are also within 1 mi (2 km). Cape Town Station is 13 minutes by foot.

Hotel Charles Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 75 reviews" "
Rating 8 - Good. 27 out of 75 reviews" "
Rating 6 - Okay. 8 out of 75 reviews" "
Rating 4 - Poor. 2 out of 75 reviews" "
Rating 2 - Terrible. 3 out of 75 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Huguette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and lively.
The place is fun and friendly and the area very lively. The rooms are all different and the one on the ground floor can be quite noisy withe the café life and the cars in the streets.
Stayed 2 nights in Feb 2020

2/10 Terrible

Khadijah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
worst hospitality in Cape town
Never properly checked me in. Didn’t inform me of a door code. I found out at 2am that there was no way to enter the hotel. None of the phone number worked to contact staff. Poorly organized all around. In the morning I was told “oh well, they can’t remember if they told me about the door code or not.” Not even a sorry that happened. That I’m a single girl, in a foreign country,locked out. Just that I could use the breakfast voucher they gave me at checkin. No compassion, just arrogance.
Stayed 1 night in Nov 2019

8/10 Good

Gerri

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect accommodation for the CTCT.
Great location for my stay when doing the CTCT. Close to registration as well as both the start and finish it makes for a fine location for the race. Room has plenty of space and is well equipped. Also very close to the V&A so plenty of places to eat and activities to do.
Stayed 2 nights in Mar 2019

8/10 Good

Taher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Charles guest house
Location was perfect for the business I attended. Very central to the waterfront and convention centre.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was a nice bright space with a seating area and kitchenette. Excellent value for the money in a nice neighbourhood
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, probably not the best room
Location was good and the room was furnished nicely, unfortunately it opened up to the internal courtyard where they ran the loud coffee machine early in the morning. The room was quite warm even though it was not a hot night, and compounded by the thick winter duvet in the middle of summer.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very pleasant place. Good vibe.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

2/10 Terrible

Carina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stay clear
We were very excited to stay at the Charles. We know the area well and the guest house and little restaurant always seemed quite quaint. It was a very unfortunate choice. The guest house and restaurant merge and unfortunately it means that two rooms face an open coffee area and the kitchen. It was LOUD. The noise subsided around 17:00 only to erupt with vehemence very, very early in the morning. It sounded as though the coffee machine was right next to the bed and staff chattered and laughed very loudly. We informed the manager who only shrugged and said they always (!) have a problem with those two rooms and he had car troubles, so couldn't be at work in time to ask the staff to make less noise. He did offer us two free coffees for the inconvenience... To make matters worse, the colour coding of the shower tap is switched around which means that we wasted a fair amount of water while waiting for hot water. Surely this is something you can fix (especially during a drought) or at least inform the guests? Stay. Clear.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good, not great
Mouldy smell in room Shower door not closing properly - leaking water onto floor Very noisy room - understandable based on location. Did not bother me, but may concern others. Toiletpaper used to seal windows Some of the blinds need some care Overall room quality good at the price paid wad acceptable. The employees are friendly. The room served its purpose. For the area the price was very good and the room not in a horribl shape, but it does need a bit of maintenance
Stayed 2 nights in Sep 2017

8/10 Good

Bernard

Liked: Staff & service
One night stay
Stay was ok although the bathrooms smelt a bit. Also the extractor fan in bathroom very noisy.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice independent guesthouse at De Waterkant
This is a guesthouse that has the rooms scattered around several close by small houses. Feels like staying on your own rented apartment but with the daily hotel cleaning service. Walkable, updated appliances, full kitchen. You have to pay 50 rands for the wifi, that was the only fault I'd find. I'd definitely recommend it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Guesthouse and great food.
Lovely Guesthouse with a great restaurant and friendly staff. Highly recommended.

10/10 Excellent

thomas, Niamey, Niger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff at a nice place
The staff was awesome at this hotel. I found the place to be very accommodating and I loved the cafe attached to it. I would definitely stay in this hotel again

8/10 Good

caleb , san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small cute hotel
Great place to stay if you want a different type of experience and want a friendly staff and yummy food

8/10 Good

Jane & Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty guest house in good central location
Lovely 5 night stay. We were in the studio room with separate WC which was comfortable and practical. Great outdoor space on the roof terrace where we ate breakfast. High quality food and friendly staff. Walking distance from V&A, Bo Kaap and Bree Street bars/restaurants.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel in the heart of De Waterkant
Lovely little boutique hotel. Great location for access to the restaurants and bars in De Waterkant. Easy access to the MyCiti bus network. Excellent breakfast spot as well.

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very nice stay but would have been great to have tea replenished and towels replaxed

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and great value for money
Not having WiFi in the rooms was a challenge. Also no air, only a fan, so not an issue for us bc the weather was very mild but maybe something others might want to bear in mind. The staff though was all absolutely amazing and really made this stay a pleasure. Overall found it to be a great value for the $.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, great staff who really cared

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing that was to bad was that the WiFi in my room wasn't free, but it was free in the lobby. Everything else was perfect! Breakfast was delicious, staff was helpful, the room was impeccable and the location was very convenient, safe and beautiful!