"Very friendly staff"

"The room was lovely, clean and had a very comfortable bed. Wifi was not working. The sink was blocked. No heating was working in the room. The phone was not working to call reception about problems. Overpriced for what we received. I was planning to book a couple of weeks later in the year for work, but without wifi I wouldn't be able to. The response I received was that it's a big place to provide wifi for every room. I've stayed in better hotels for less cost."