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The Coal Exchange Hotel

3.5 star property
The Coal Exchange Hotel places visitors steps from Cardiff Bay, where historic charm meets modern convenience in a vibrant Welsh setting

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Travelers at The Coal Exchange Hotel are perfectly positioned to explore Cardiff Bay. The property offers a lively atmosphere, a restaurant for meals, and a bar for evening drinks. Guests appreciate in-room WiFi and assistance from the multilingual staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Bar
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

7.0 out of 10
Good
(10 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Private bathroom
Hair dryer
Jetted bathtub
Rainfall showerhead
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

7.4 out of 10
Good
(3 reviews)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hair dryer
Private bathroom
Jetted bathtub
Shower/tub combination
Rainfall showerhead
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Jetted bathtub
Shower/tub combination
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Jetted bathtub
Shower/tub combination
  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 39 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Jetted bathtub
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Jetted bathtub
Shower/tub combination
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Located in Butetown, a neighborhood in Cardiff, The Coal Exchange Hotel is near a train station. Cardiff Bay and Techniquest are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit St. David's and Capitol Shopping Centre. TeamSport Cardiff and Cardiff International Sports Village are also worth visiting.
Visit our Cardiff travel guideOpens in a new window
Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 km
  • Mermaid Quay - 2 min walk - 0.2 km
  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Techniquest - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Vibes - ‬3 min walk
  • ‪The Dock - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori1 - ‬5 min walk
  • ‪Zizzi - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel near Cardiff Bay
The Coal Exchange Hotel provides amenities like a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), express check-out, and an elevator
  • Smoke-free premises, a front-desk safe, and multilingual staff
  • Luggage storage, a 24-hour front desk, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms boast amenities such as late night room service, free WiFi, and safes.
Other amenities include:
  • Free toiletries and hair dryers
  • 30-inch LCD TVs with digital channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

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    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • No onsite parking available

    Food and drink

    • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
    • A bar/lounge
    • A restaurant

    Conveniences

    • 24-hour front desk
    • Luggage storage
    • Safe at front desk

    Guest services

    • Concierge services
    • Housekeeping (daily)
    • Multilingual staff
    • Proposal/romance packages

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Elevator
    • Well-lit path to entrance
    • Wheelchair accessible (may have limitations)
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant

    More

    • Smoking not allowed

    Room amenities

    Bedroom

    • Bedsheets provided

    Bathroom

    • Free toiletries
    • Hair dryer
    • Towels provided

    Entertainment

    • 30-inch LCD TV with digital channels

    Food and drink

    • Coffee/tea maker
    • Electric kettle
    • Late-night room service

    More

    • Connecting rooms available
    • Individual decor
    • Iron/ironing board
    • Safe

    Policies

    Check-in

    Check-in start time: 3 PM; Check-in end time: 1:00 AM
    Early check-in subject to availability
    Early check-in is available for a fee
    Minimum check-in age: 18

    Check-out

    Check-out before 11 AM
    Late check-out subject to availability
    A late check-out fee will be charged
    Express check-out available

    Special check-in instructions

    Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    This property doesn't offer after-hours check-in
    Information provided by the property may be translated using automated translation tools

    Renovations and closures

    The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
    • Bar/Lounge
    • Dining venue(s)

    Access methods

    Staffed front desk

    Pets

    Pets not allowed (service animals are welcome, and are exempt from fees)

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available

    Property payment types

    Important information

    Optional extras

    • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards and debit cards; cash is not accepted
    Cashless transactions are available

    We should mention

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

    Property is also known as

    Exchange Hotel Cardiff
    Exchange Hotel
    Exchange Cardiff
    The Exchange Hotel Cardiff
    The Exchange Hotel
    The Coal Exchange Hotel Hotel
    The Coal Exchange Hotel Cardiff
    The Coal Exchange Hotel Hotel Cardiff

    Frequently asked questions

    Is The Coal Exchange Hotel pet-friendly?

    No, only service animals are welcome at the property.

    How much is parking?

    The Coal Exchange Hotel doesn't offer parking.

    What time is check-in at The Coal Exchange Hotel?

    Check-in start time: 3 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

    What time is check-out at The Coal Exchange Hotel?

    Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

    Where is The Coal Exchange Hotel located?

    Located in Butetown, this hotel is within a 15-minute walk of Coal Exchange building and Cardiff Bay. Mermaid Quay and Techniquest are also within 5 minutes. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

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    Reviews

    The Coal Exchange Hotel Reviews

    8.4

    Very Good

    8.4

    Cleanliness

    8.6

    Location

    9.0

    Staff & service

    8.0

    Property conditions & facilities
    Rating 10 - Excellent. 426 out of 792 reviews
    Rating 8 - Good. 201 out of 792 reviews
    Rating 6 - Okay. 86 out of 792 reviews
    Rating 4 - Poor. 48 out of 792 reviews
    Rating 2 - Terrible. 31 out of 792 reviews

    Reviews

    8/10 Good

    Elaine

    staff very friendly . Nice stay for 1 night . Breakfast was nice
    Stayed 1 night in Oct 2025

    8/10 Good

    Alexandra

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Sara-Jane

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The staff were amazing - really helpful and friendly
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Mr John

    Liked: Cleanliness, staff & service, property conditions & facilities
    Great historical building with lots of character and really friendly staff.
    Stayed 1 night in May 2025

    8/10 Good

    Caroline

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
    Stayed 1 night in May 2025

    10/10 Excellent

    Kristin

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Amanda

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Amazing stay

    Room was lovely and clean. The staff were very friendly and helpful. Absolutely lovely decor and definitely added bonus of the jacuzzi bath and love seeing all the old photos and history of the building.
    Stayed 1 night in May 2025

    10/10 Excellent

    Sharon

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Ideal location.

    Lovely, welcoming staff. Hotel location perfect for our visit to the millennium centre. Spacious, clean room with a jacuzzi.
    Stayed 1 night in May 2025

    6/10 Okay

    Dan

    Liked: Staff & service
    Staff were friendly. Aura restaurant is very nice. Rooms are sizeable. Air conditioning didn’t work. Location is half hour walk from city centre.
    Stayed 1 night in Jul 2025

    6/10 Okay

    Lesley

    Liked: Staff & service
    Disliked: Room comfort

    Helpful staff but v hot room.

    Lovely character hotel with helpful staff. Unfortunately no working aircon and the fan that was provided was pretty hopeless. Only one of the two windows opened.
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Apeksha

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Amazing hotel staff, you’re visiting a piece of history.
    Stayed 1 night in Jan 2025

    8/10 Good

    Amy

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    We had a lovely stay overnight, the room was spacious and well thought out, however for a suite it would have been nice to have a few extras such as bathrobes. The room and bathroom were both clean, and the jacuzzi bath is a lovely bonus. Breakfast in the morning was delicious and offered plenty of choice. Would happily stay again, great hotel for strolling around Cardiff Bay.
    Stayed 1 night in May 2025

    8/10 Good

    Rosaleen

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great hotel

    Lovely and quirky hotel. Spacious rooms and comfortable beds.
    Stayed 1 night in Dec 2024

    10/10 Excellent

    catherine

    Liked: Cleanliness, staff & service, amenities
    Great stay. Reception guy was lovely so friendly. Fab jacquzzi bath. Bed not the best… king size room but just 2 singles pushed together.
    Stayed 1 night in May 2025

    10/10 Excellent

    Bruce

    Liked: Cleanliness, staff & service, amenities
    Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
    Stayed 1 night in Dec 2024

    8/10 Good

    Lesley

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Fascinating building with a lot of history, comfortable room and bed, good breakfast. Would definitely stay again.
    Stayed 1 night in Jul 2024

    8/10 Good

    Sue

    Lovely hotel with history.

    A beautiful building for a hotel. A lot of history too. Stayed during the heatwave and unfortunately no air conditioning, but they had placed a fan in the room. The stay was comfortable and the beds wonderful, but a couple of things needed doing ….like the broken window sash in the bathroom and somewhere to put soap next to the sink. A bin in the bathroom would be good too. Overall staff were friendly and it was clean and comfortable. The area was lovely and quiet too. Would stay again.
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Karen

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good hotel

    Lovely comfortable stay. Very convenient for restaurants and theatre.
    Stayed 1 night in Nov 2024

    10/10 Excellent

    Steven

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    brilliant staff ..rooms good and clean ,the spa bath is amazing!
    Stayed 1 night in Aug 2024

    8/10 Good

    Joanne

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Nice stay

    Excellent stay, nice and quiet. Would recommend.
    Stayed 1 night in Oct 2024

    10/10 Excellent

    Rich

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Lovely hotel. Nice rooms. Tasty breakfast. Pleasant staff.
    Stayed 1 night in Oct 2024

    10/10 Excellent

    Dale

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Staff was helpful and welcoming
    Stayed 3 nights in Dec 2024

    10/10 Excellent

    Nicholas

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Enormous rooms, convenient location and friendly staff.
    Stayed 1 night in Nov 2023

    10/10 Excellent

    Sarah

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Best sleep ever!

    The best sleep in a hotel ever! No noise, comfy bed and just a really peaceful night. The hotel staff are wonderful, so friendly and welcoming at reception and breakfast. The breakfast was delicious. Overall great stay.
    Stayed 1 night in Feb 2025

    8/10 Good

    Julie

    Liked: Staff & service
    Bedroom was a good size although the bathroom was very small. Good facilities in the room, tv too high on wall made it awkward to watch. Comfy bed, had a good night sleep. Fan in the room was handy as it was warm in the room.
    Stayed 2 nights in May 2025