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"Great unique property, showers are small but nice rooms. "

"We loved the old fashioned feel of the hotel and beautiful views of Fenis castle and the mountains. The hotel was tranquil. Easy parking outside. This is an "ethical" hotel. The ethos is great, it gives young people with special needs the opportunity to gain skills and confidence in a busy hospitality environment. The young staff we met were lovely, and they are really what make the hotel. Where it falls down a little is in the management. The website for the hotel shows a lovely menu. So we booked our evening meal there, confident we had made a good choice. Once we had sat down however, we were presented with a one sheet very sparse menu of 3 starters, 3 mains and 3 desserts. Tired after many hours driving, we chose from the limited menu. The mains were a salad, a vegetable tart, and turkey escalope.Our turkey escalope was the worst meal we have ever had anywhere. Terribly oversalted and resembling a British school dinner in taste & appearance. Quite like anything we have experienced not only in Italy but anywhere in Europe. With so many traditional northern Italian dishes to draw from, one wonders why turkey was chosen. My wife's vegetable tart consisted of two tiny tartlets which were tasteless. None of us enjoyed our meal, except for the pasta starters which were good. The waitress said she would give the chef our feedback, but there was no apology. The menu on the website is misleading, bearing no resemblance to what's actually on offer, and should be amended. "

"A very nice hotel with lots of facilities. The restaurant onsite is fantastic and is certainly ‘fine dining’ as it describes itself. We will certainly be back"

"Charming staff, good food and a very comfortable room in a marvellous building."

"Very attentive and informative staff. Exceptionally clean and modern "

"Like most we were drawn to the view, but that's really all it has to offer. And let's be clear, in the valley all the views are amazing, so this is not unique. The rooms are looking tired and run-down, and it's clear the maintenance has been to fix things in a very 'DIY' standard. It is not a comfortable space, the beds and fixtures and finishing are all of the cheapest quality. The sinks blocked the first day, and remained so despite requesting help to unblock them. Eventually done after 10 hours and some further requests. The shower water temperature is dictated by anyone using the kitchen tap. Cigarette butts littered the space directly outside our accommodation. All of the huts are packed together - you will know your neighbours intimately. We went to the bar the first night and were served by an unhappy teenager that was more interested in making comments to his friends next to him than serving us. Now after all this, take into consideration the cost. Outrageous. You can find significantly better for significantly less."

"Super clean "

"Hospitality was top notch. The place was super clean & comfortable. The breakfast was a nice spread, it was also pet friendly which was not good for my husband who is allergic to dogs & we didn't like the fact that the hostess kept touching & petting all the dogs in the room & then fixed plates & handeled food without washing or at the very least sanitize her hands."

"Who knew Biella was such a sophisticated town. Great art and food. Our hotel was right in the middle of town and also quiet and safe. Highly recommend The Augustus!"