"Justin, while nice, changed the property the day of the reservation without explanation. He sent texts to me while I was traveling. There was no time or option for me to rent another space for myself and my family.
The unit we stayed in, I saw when booking and chose not to book. The unit we were given was smaller than what was booked, not as well furnished, and needed repair. The upstair’s shower actively leaked thru the kitchen ceiling, light fixtures were broken and would malfunction leaving one in the bathroom in the dark, one of the bedroom windows was missing a handle and could not be opened, the kitchen faucet was difficult to turn off, and the entry lock was difficult to function, one of the beds continually collapsed and the entry door/frame needed repair. The place we stayed was clean, but had many issues and needed repair. I feel this rental was a case of bait and switch.
The first night, we did not have heat which was my fault. I turned off a switch to plug in my phone charger. Justin noted that we had turned the switch off and should not touch the switch. We recommended that the switch be labeled.
Justin noted that the home was older, and the shower leak never happened before, but as a large scale general contractor that does renovation projects, I could see the leak had been active for some time due to the staining of the ceiling.
I do not expect spaces to be perfect as I tend to stay at these types of rentals, but this house was not what I rented."
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