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"The staff and general manager were welcoming and remembered us each day. There were changes in a la carte/buffet breakfast served but we never felt that it was a downgrade to us or other clients. The restaurant staff were so welcoming and professional. Other restaurants in Queenstown could follow the example of the Heritage staff! "

"Great location"

"An exceptional stay marked by spotless rooms, elegant decor, and outstanding service. The staff were warm, professional, and always willing to go the extra mile. Every detail was thoughtfully designed for comfort and convenience. I wouldn’t hesitate to stay again—an absolute gem of a hotel."

"We stayed in a King Room at Holiday Inn Queenstown Remarkables Park and were pleasantly surprised with an upgrade to a mountain view room at check-in. Waking up to the Remarkables right outside our window was truly unforgettable. The room was modern, clean, and comfortable—everything you’d expect from a well-run IHG hotel. A great location and a seamless experience overall. Highly recommended for a relaxing stay with a touch of luxury and amazing views!"

"Excellent place for family stay at queenstown for your budget. Good parking facility, good breakfast and superb staff. I want to go back in our next trip to queenstown. Cheers "

"We had a fantastic stay at Mercure Resort Queenstown! The staff were absolutely amazing—warm, helpful, and always ready to go the extra mile to make our stay comfortable. The real standout, though, was the view. Waking up to sweeping vistas of Lake Wakatipu and the surrounding mountains was nothing short of breathtaking. The rooms were clean and comfortable, and the overall atmosphere of the resort was relaxed and welcoming. Highly recommend for anyone visiting Queenstown—this place made our trip extra special! "

"Very nice modern hotel with huge foyer. Lots of different types of seating and warm with the electric fireplace. Breakfast is basic but enough to start the day with as so much interesting places to eat in town. "

"L"

"Quiet handy location easy parking big room great bathroom dryer bit hard to use "