Find hotels near Centenary College, Hackettstown from AED 322

"I’d like to share feedback regarding my recent experience, as I believe it reflects serious opportunities for improvement in cleanliness, responsiveness, and overall guest care. I have long respected the Hyatt brand, which is why this experience has been especially disappointing. Earlier today, when I opened the blinds/shades in my room, I found a smashed roach left on the window area. As I began packing my belongings to request another room, I also noticed small ants in the room. I brought these concerns to staff and was told twice that someone would be sent to address the issue. I then left the room for approximately six hours, believing that would provide ample time for the matter to be fully resolved. However, upon returning, there was still a smashed roach on the window, and I also found dead ants, including some on my skincare products. I was later told the room had been sprayed, but the visible cleanliness and sanitation concerns had not been properly handled. I requested to be moved to another room, but that request was initially dismissed and I was told someone would come in the morning to clean it. I then stated that I would prefer to have the remainder of my stay refunded so I could leave. At that point, I was offered another room, although I was informed it would be a smaller room. When preparing to move, there was no luggage trolley readily available. After I asked about one, I was told there was a trolley somewhere down the hallway. I then asked whether I wa"

"I had an excellent experience. Both the staff and the other visitors were very kind. Everything was spotlessly clean, and at all times, they offered to help me if I needed it. I felt very welcomed and comfortable throughout my visit."

"Very nice and as nice to sit out there"

"The breakfast menu was pretty good. Unfortunately, our room had a funky smell, a portable heater in our room for heat (no central heat), and no luggage rack in the entire hotel. (?) Staff was nice, and we appreciated the early check-in as we took a red eye into NJ."

"Nice and clean room, window curtain was missing in my room, was annoying to me"

"We had a nice stay!"

"loveee the front desk lady!"

"I believe you get what you pay for, and calibrate my expectations accordingly. In this case, however, even my low expectations were disappointed. The bed was the best thing, so props for that. But the front desk guy (who was there the evening I checked in and again the next morning at breakfast time), was on his phone always speaking very loudly in a south Asian language, even in the "breakfast" room. Breakfast was sausage links and...hard boiled eggs. Seriously. The room felt like a jail cell and the hallway was dark and dirty."

"Very clean and friendly staff "