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"Room v. Clean ,wounderfull veiw toof lake from high mountin excelent all staff ,excellent arab staff mainly very nice rozana reception's staff ,frindly ,helpfull .. I advice for it , "

"Please see concierge Giorgio when visiting. He is very helpful, attentive and knowledgeable. He went out of his way to make my stay easy and enjoyable. Thank you, Giorgio!"

"I had a very nice room, it was an upgrade and a really good size. The staff were very kind to me."

"This hotel made our engagement very special. Our suite was Amazing!!! Hillaria (No Glasses) at the front desk was Very Instrumental in making sure that our stay was enjoyable. All of her recommendations were Spot On. Thank You Hillaria for making our stay so memorable. Kind regards, Tony & Robin "

"Everything was excellent "

"Great staff from check in through to breakfast. Room always well serviced."

"Awesome hotel with friendly staff, a beautiful and spacious room, an incredible location and great common rooms overlooking Lake Lugano. Would highly recommend to others. "

"Very friendly and helpful staff. Comfortable bed. The room was very clean and quiet. The free tea, coffee and cake was a nice amenity. I would definitely recommend this hotel "

"The single room was well-equipped with a desk, chair, lamp, tv, wardrobe and good sized bathroom. Bed was comfortable and extra pillow was appreciated. The hotel was quite warm for me but even in early November the weather was pleasant enough that I could open the window. Housekeeping, bar and breakfast staff were all very friendly."