Search Inns in Central America

"not the best "

" Our stay had some highlights, but overall was frustrating due to poor organization and communication.Check-in lacked any guidance—we weren’t shown where anything was or how to get to our room. Staff was not welcoming We were asked to sign for a “free upgrade,” which felt strange, and our bags were taken but never delivered.Dinner reservations were a major issue. We were told to wait before booking on the app, only to find nothing available for our entire stay. The only options were the buffet (which we didn’t want every night) or lining up at restaurants right at 6 PM for a waitlist. One of the 3 restaurants is only open Tuesday- Thursday. We were also unexpectedly asked to pay a $100 deposit in cash and sign a damage form after check-in, which felt disorganized. A manager eventually allowed a credit card.The Mexican restaurant was very good, but the buffet—especially breakfast—was disappointing with long lines and limited food. Bars didn’t open until 11 AM, which was inconvenient. There was a $6 charge for room service. Positives: the beach and ocean were beautiful, clean, and well-maintained, and the pool grill was a good option for casual food.Overall, the resort has potential, but the lack of communication, dining availability, and organization really impacted our experience. Would not say this is a 5 star resort. "

"hot tub was not working in our room. the very last night the water was green after the cleaning woman came up to clean our room. "

"Went for spring break. It was clean, the staff were so friendly, and the food was pretty good. They had multiple parties during the week and everything was all-inclusive. "

"Beautiful rooms, friendly staff, great food. Checkin was a bit of a wait which was a bit frustrating but overall amazing. Vibe was pretty mellow/ relaxing. They could have done with some more active fun medic by the swim up bar pool. "

"Clean rooms, great atmosphere, food was good and everyone was friendly "

"Excellent service from maintenance, housekeeping, bellboys, front desks to food service staff. This was my first trip alone with my daughter for international travel and the staff made me feel welcome and safe at the resort. Love the variety of food and snack at the resort including the cofee bar and sweet treat bar! will definitely come back with the rest of the family!"

"This hotel is very well located, especially if you need quick and easy access to Mexico City’s airport. It makes arrivals, departures, and short stays extremely convenient. Even though the property has been around for many years, it is very well maintained. You can tell there has been consistent effort to keep it in great condition. It doesn’t feel outdated at all—in fact, the furniture and overall finishes feel high quality, refreshed, and in excellent shape. The staff was another highlight. Everyone was friendly, attentive, and genuinely helpful, which made the stay even more enjoyable. The only downside for me was the bathroom shower design. It has a glass partition without a door, which means water splashes out easily onto the bathroom floor. After every shower, there was a significant amount of water to clean up, which was inconvenient. Overall, I had a very positive experience and would definitely stay here again."

"The Hotel staff is friendly and they all work very hard to make sure you well taken care of."