"Check-in was at 4:00 pm. When my family and I got there at 4:00 pm our room was not ready. They said we would receive a text message when our room was ready. At about 4:15 pm, I spoke to another employee and she was able to get us a room that was ready. The room was very spacious and modern. Very nice bathrooms, comfy beds, and just the right temperature. However, there were stains on the couch, table, and floor. There was also a small puddle of liquid on the floor of the living room, which I...

"Great location! Walk to Volcano Bay. Bus line to other parks moves very quickly. Well organized."

"Housekeeping doesn’t have to be if you need. Change towels and do the bedroom it has to be done as a part of the service. Thank you."

"Loved the waterpark!! Would be great if it opened earlier giving folks time to enjoy the amenities for a few hours before they have to check out. My bathtub was dirty with hair and sand. The pool was out of towels after 9pm and were not restocked other than that it was a perfect stay!!"

"Very clean and family friendly."

"Everyone was so helpful and friendly had buses out front to take us to the parks we really enjoyed our stay and the person who checked us into the hotel was so nice and friendly and she checked on us during our stay to make sure everything was good."

"This is a great family hotel! We loved our stay and filling up for breakfast each morning. I had nothing but positive experiences with all tiers of staff. The hotel itself was great and everything we needed. It’ll be AmAzING when the Starbucks opens up. They didn’t very many nondairy options that are healthy for creamer. Regarding the shuttle service, the staff was great! Sometimes there was a long wait or the multiple park pickups made things unpredictable. It was hard to get back to the...

"Loved this place. 100% recommend it for anyone looking to stay, very clean, awesome view, super nice and professional. The pool is perfect for the hot weather, recommend 10/10!"