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"Staff was great!"

"We stayed at the resort for 5 nights. The room was excellent and the bed was extremely comfortable. Unfortunately, the resort was understaffed. We ordered room service and because they didn't have enough staff scheduled we had to walk about 8 minutes each way through the Casino to pick it up ourselves. The spa was understaffed and had no staff to perform spa services for the entire week. They required us to show our driver's licenses every time we picked up our car or purchase anything to the room. If I dropped off the car, my wife couldn't pick it up without having MY license with her. It was unecessary, annoying, and inconvenient. My wife tried to order an ice tea, and charge it to the room. She had her driver's license, but because the room was in MY name they wouldn't sell her the $2.00 tea. Very strange. In this regard the staff was not accommodating and felt undertrained for a resort level hotel. "

"The staff was snotty and very unhelpful. We called because the TV didn’t work and we were out of body wash. No one answered. We called the main number and no one answered. Finally went downstairs to the front desk and the girl was on her phone playing a game. Said she couldn’t help us. The bed was hard and there are homeless people all around the hotel. Elevator smelled like pot. Wouldn’t stay here again."

"Very clean room , bathroom, good breakfast and excellent staff service "

"Yes"

"I'd say everything was pretty typical of a hotel stay except for one of the staff members. He was legitimately angry because we didn't realize we needed to use our card to open the doors past 10pm. He was mad because we interrupted him playing a video game on the lobby TV. Check-in was also an unpleasant experience. We didn't do anything wrong, but we're treated with disdain."

"Only one ice machine in the buildings."

"Pool and hot tub under remodel"

"I did not try the food or utilize the gym. However, both have an appearance of being highly rated. "