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"Clean room. The room was pretty big. Staff were very friendly, helpful. The property was beautiful. Some rooms might be outdated. The food was a disappointment. Wish there’s more authentic Mexican food."

"Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly"

"Place is great very nice and easy free shuttle to beach zone i highly recommend walking out the property walking couple blocks to the main street and renting a scooter the whole stay/day i got it all 3 days and parked it at the hotel very easy to commute to local cenotes,beaches,pyramid very fun all the locals are on scooters very safe!!!!"

"Great Hotel - Great Service- Very Clean Hote- Good assortment of breakfast - Fresh - Room Very Clean - The Staff was Amazing - very warm and friendly - Beautiful resort with many options "

"Staff is excellent. Food excellent. Adults only areas."

"Lovely resort with amazing staff. Only issue I had was USB charging stations didn’t work. You need the cube which i unfortunately didn’t have and it was difficult to locate a charger on resort we had to obtain one when we went into town on an excursion"

"The only issue I had was the food and the ingredients for drinks cocktail were always running out"

"Barcelo Maya is a huge resort and I think it would be great for family. The beach is very nice. You can see lots of fish from the beach by the Hotel Palace, and also enjoy very sandy/smooth beach by hotel Beach. I visited five specialty restaurants for staying for five nights. I enjoyed all of them, but Caribeno - seafood restaurant was the best. Brasserie - the French restaurant was slow to bring out food and to be seated, but their food was excellent as well. If you visit Rodizio, Brazilian stakehouse, choose the skewer option. They will bring out like 7 different meat for you. La Fuente Spenish restaurant and Marenostrum, seafood restaurant was good as well, but I liked the three from Palace more. I was there during the week, and it seemed that they didn't open Kyoto or Tokyo. Room was kept clean and mini bars stocked every day. We had two different rooms, and one room with 4 people was humid, even with A/C and the ceiling fan on. (not hot; it was cool but humid - the floor was a little slippery time to time.) Almost all the staff you see were very nice and courteous. We all enjoyed the stay very much, and will probably come back."

"I love it was great Will go again "