Search Houseboats in Chacmuchuch

"iam happy with everything specially staff and food. the food is very good and the staff is very nice friendly that’s the big thing. but very disappointed with hotel photographer very bad service and also the price is too expensive and the work is not very good quality so iam not recommending to use the photo service."

"Main pool was overrun by young children while children’s pool area was virtually empty. View from room was spectacular. Architecture of resort and cleanliness was impressive."

"We were in room 2706 sub penthouse beautiful view of the ocean, room was a junior suite ocean view preferred club. Most amazing room and views. "

"A women staff member made my whole vacation experience terrible. I had arrange a surprise mariachi for my fiancée birthday, and I was unaware that for them to pass through the hotel I had to pay for each. I didn’t mind since they arrived and was my only option, however this women staff member ( who I forgot to write didn’t her name) said they couldn’t go through. No reason what so ever. She just said no, even though I was willing to pay for the band to go through to the very public beach. Instead the neighbors hotel was kind enough to let them through once they found out what was happening. Make the whole experience very awkward. Her attitude for the rest of the time there was uncomfortable, unfriendly, rude. Felt I couldn’t go to any staff afterwards. I understand the rules, but it seemed unnecessary, mean spirited. It ruined my whole vacation vibe, and my fiancé and I didn’t feel welcome. Very very terrible experience"

"Room cleanliness"

"Property was great and staff were friendly and helpful"

"Unfortunately, my family has been enjoyed by many of new experiences in CANCÚN Very joyful this moment.SO NICE"

"Great place to stay!! More food and drinks than you can handle!"

"I enjoyed my stay at the Occidental Costa Cancun despite a few problems which the staff attemped to address. Initially, I was allocated a room oppisite the pool and large speakers and I knew on arrival that this would not suit me as I prefer a quiet room away from loud music. With a little discussion, I was allocated another seaview room by a very nice suoervisor in a quiet part of the hotel. The location was perfect, the seaview was lovely but as I enteted the room, I noticed a smell of drains! particularly at the entrance. Staff sent someone to sort the problem out. They checked the shower drain, but the smell persisted up to my last day, today. I was a bit disappointed as this trip was a special treat to myself for a special birthday and I wanted everything to be perfect. Unfortunately it was not. Please sort out this problem in rolm 558 for the benefit of other guests and the hotels reputation. There were some good points however, the staff were always very helpful and polite , and the food was generally very tasty, with a good variety and the drinks are of good quality. The beach is small but sufficient, and there was generally a nice atmosphere in the hotel. There were also a range of activities on each day, snd evening shows which were ok."