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The Westin Changsha

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Luxury
5.0 star property
9.2

Wonderful

Serene escape near vibrant city life

Elegantly designed with lush gardens and proximity to Helong Stadium, this luxury eco-certified hotel offers a serene escape amidst vibrant city attractions. Unwind in the sauna, savor diverse cuisines at four on-site restaurants, and enjoy the indoor pool and gym.

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
The current price is AED 323
AED 377 total
includes taxes & fees
18 Jun - 19 Jun

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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.00 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 158 for adults and CNY 68 for children
  • Rollaway bed fee: CNY 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does The Westin Changsha have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.

How much does it cost to stay at The Westin Changsha?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at The Westin Changsha on 18 June 2026 start from AED 323, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin Changsha pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Westin Changsha?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at The Westin Changsha?

Check-out is at noon.

Where is The Westin Changsha located?

Located in Yuhua District, this luxury hotel is 1.8 mi (2.9 km) from Helong Stadium and within 6 mi (10 km) of Jia Yi's Memorial Hall and Martyrs' Park. Hunan University and Central South University are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.0

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 25 out of 37 reviews
Rating 8 - Good. 9 out of 37 reviews
Rating 6 - Okay. 2 out of 37 reviews
Rating 4 - Poor. 1 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

Reviews

Verified

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager @ frontdesk and the rest of the staff are very helpful in helping me to navigate around the place. Offered very useful tips
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The Kempinski Changsha is a very good choice for the quality of the service. The staff were all very polite with a lot of attention to details. The bed room was huge with an wonderful bathroom. Breakfast with full choices between western and Asian I'll certainly stay again in this hotel any times I'm traveling to changsha
Verified

8/10 Good

Yves

Liked: Cleanliness, property conditions & facilities, room comfort

Komfortables und sauberes Hotel

Wir blieben zwei Nächte in einer Executive Suite im Kempinski Changsha. Die Lage ist etwas abseits des Zentrums im Süden, aber immer noch gut. Es gibt einen Walmart und einige gute Restaurants in Gehdistanz. Gutes Frühstücksbuffet, sauber, Einrichtung im guten Zustand. Teilweise ist es etwas schwierig, mit den Angestellten in Englisch zu kommunizieren, aber der General Manager steht zur Verfügung und nimmt Wünsche auf. Personal ist ausreichend vorhanden, jedoch ist der Trainingsstand nicht bei allen top. Restaurants im Hotel und In-Room-Dining sind nicht empfehlenswert. Insgesamt hatten wir aber einen guten Aufenthalt und würden das Hotel empfehlen.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Sarabjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definately suggested to all

Great place to stay. Will highly recommend.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

TOMOMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いです。
Stayed 5 nights in Nov 2019
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the front desk staff, they are very friendly and helpful
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Hoi Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
客房/酒店整潔
Stayed 1 night in May 2019
Verified

8/10 Good

Lukas Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Hotel for good price value

Pleasant stay for good price-value. A few restaurants within walking distance. Don't get a coffee at the lounge in the Kempinski Hotel as this is definitely overpriced. Probably the most expensive we ever had in the whole world... Also the breakfast buffet is large but the quality of food rather mediocre.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
トイレがウォッシュレットでなかったのが残念です。中国でも都市部の4星以上のホテルではウォッシュレットトイレが多くなっています。他はすべて満足がいき、コストパフォーマンスにも満足です。フロントのスタッフも十分、英語が通じます。
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体来说很不错，房间比较干净，位置离中心区略远，但是离火车南站比较近，但是早餐价格太贵了。
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, room comfort
酒店位置优越，周边有大型购物商场。酒店设施一般，前台服务较热情。总体性价比可以。
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

The hotel does not match its brand name

I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Typical of the brand. Very high quality and reasonable price
Verified

10/10 Excellent

YI-FAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

高住宿品質的飯店

床非常舒適，有睡眠問題的我都睡得很安穩，早餐豐盛且好吃，非常推薦的飯店
Verified

8/10 Good

Shijia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 day stay

The hotel was OK as a 5 star. But the location rid really inconvenient
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay! Recommended!

Very comfortable. The hotel design are good and details are well taken care of.
Verified

8/10 Good

Tat Shing

Liked: Cleanliness, staff & service, room comfort
酒店沒有房間提供冷氣，要開窗利用室外氣溫另房間氣溫下降。
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and Comfortable, Good Services

Hotel is great, but the restaurant does not have many chlives for local cuisines. Location is a bit far from the commercial areas and train stations and does not have underground station nearby.
Verified

10/10 Excellent

Emy

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel, staff was exceptional

We were very pleased with the hotel, especially the lobby staff. The buffet breakfast was quite nice selections and quality, except for the staff in their, some nice, but a few not too responsive, maybe language barrier. We stayed for a week, on some days, it was under staff. Next door there was a large construction project, at time's could be noisy. The room temp was centrally controlled, way too warm for comfort. We couldn't fall asleep the first night. They had to leave one window slightly opened to air out for us.
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Ling

Verified

8/10 Good

WEN SHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Lida

Stayed 2 nights in Jun 2022