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"This hotel is promoted as “Exceptional,” but that couldn’t be further from the truth. The entire experience was incredibly misleading and frustrating from start to finish. From the moment we arrived, things were off, we were even given the wrong room number at check-in, which set the tone for the lack of organization and attention to detail. The property itself looked nothing like the beautiful, well-kept images online. Instead, it was dingy and outdated, feeling more like a run-down dorm than a hotel. It seemed like it had simply been painted over to mask its age, but the condition was still very apparent. The room was equally disappointing, poorly lit with only one light, cheap furniture, and low-quality bedding. The pillows weren’t even proper sleeping pillows; they were literally square throw pillows, which made for an uncomfortable night. To make matters worse, the pool was closed without any prior notice. We later found out it was due to structural issues, which is both concerning and unacceptable. Overall, calling this place “Exceptional” is extremely misleading. This stay was a huge letdown and does not reflect what is being advertised at all."

"Room was clean and comfortable. Staff was helpful and friendly. Breakfast was good and hot and reasonably priced. Will definitely visit again. A more financially conscious option to staying on Foxwoods resort and it’s literally 5 minutes away. "

"The room is was clean. Staff was friendly. I didnt eat the breakfast. Swimming room was nice and warm and pool was good temperature."

"Very clean, pool and hot tub great! Highly recommend!"

"The hotel was clean, updated and quiet."

"Daughter and I planned for a girl's night. Staff was wonderful and room was very clean and cosy. The only downfall is that there is no elevator."

"We were able to check in around 330pm, room was very spacious. Great location with many activities walking distance. Less than 10 minutes from Mystic Seaport. "

"Clean room, nice breakfast included, the shuttle to the airport is a great amenity. The hotel was clean and the room was comfortable. Plenty of parking."

"Excellent breakfast"