"We had a great stay at the Melia. However there are some issues I would like to address. The ceiling/ wall in the bathroom had plaster and wall paper that was falling apart. I took pictures and addressed it with the staff and was informed by Jemmina that the hotel was fully booked and that she would send a person to repair it, but the person never came nor were we compensated for this inconvenience. Day 2 we came into the room to found clean folded towels on the bathroom floor, and I had to request fresh ones. The doorman at the rooftop lounge was extremely rude, but the bartender remembered me from earlier in the day and was more than accommodating. Other than those issues, the frontdesk staff was very friendly and they also sent a sweet treat and handwritten note to celebrate my niece's birthday. "