I was unimpressed with this place, I was given a room next to reception and told the hotel was full, so no other room. As I could hear everyone walking past, I heard some guests arriving and they asked the manager 'is our room on the ground floor?'.. no he replied, you can have an upstairs room. I asked the manager about this and he said 'no they booked a top floor room'... why then are they asking?? It might seem petty but it always disappoints me, this kind of treatment, it doesn't make you feel very welcome. Add to this, my pillowcases smelt very bad, when I told the manager he said 'the cleaner will change tomorrow ' ..and only then after I kept asking him. Finally, a 'little something' left by a previous guest in the toilet which I found upon my arrival, not surprisingly, I wasn't impressed ! Dirty room and very inconsiderate manager.