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"Second time at this hotel. Would definitely be a returning guest. Everything was comfortable and clean. No pretensions. Easy layout. Excellent service."

"Staff were friendly. Bell attendants were accommodating and helpful! Facilities were clean and tidy. I would definitely stay there again! "

"Great hotel ! "

"I love it!!!! Everything, once you enter it smells like a spa, everything so clean, so beautiful. Amuse is an excellent option to a light breakfast, lunch or dinner. The elevators were fast, the gym was complete with a lounge space… just beautiful. Our room was very spacious and with a million dollar view to the Navy Pier. The housekeeper just did an excellent job taking care of our room. This was a mother-daughter trip and I recommend this hotel 200%. "

"The bed was very comfortable and we loved their Japanese food available downstairs for dinner, and various options for a night when we didn’t feel like going out."

"The location was great "

"Great location. Super clean, spacious, comfortable, and accommodating. Every single staff member was on point and amazing. Will definitely be back. "

"There are areas of the property outside that need some tlc. The hallways are outdated in decor but the room was clean and comfortable. The reception area was very pretty. The staff was courteous and friendly. The hotel itself has a good location walkable to the Soldier Field which we were in town for a concert there. There are walkable restaurants and parks nearby. We did not feel unsafe in the area. "

"Good, breakfast was great. Beds were comfortable. Hotel was very busy and staff were quick to attend. The only issue we had was some sticky substance in the carpet when we arrived near the door. "