"We arrived at 1am, the reservation was made and paid in advance. This man asked for every possible proof of id minus a blood sample. He was doing his job, that’s fine. This hotel has a bar located inside, it’s loud but did not bother us. It is a weird hotel with the pool in the middle of the lobby, the complimentary breakfast is only complimentary for 1 adult and 2 kids, what if you have 2 adults, is it complimentary, I have no clue. Our room had 4 people and 2 towels. One of those towels had something black on it, see the photo, so I asked for more towels. They gave me 3. We came back to the room after being out for the day, room serviced, and only had 2 towels again. So they took my 2 extra clean towels back. The room has 2 double beds wouldn’t having 4 towels make sense.
Anyway, the shower/ tub did not drain so you have to take a shower in your own dirty water. I asked 2 times to fix it. If the shower is running and you use the restroom, you can’t flush the toilet while the shower is on.
The room next to us had to change rooms because saw roaches.
The customer service is not bad, it’s just average. No one is rude but they aren’t super nice either.
You can tell the hotel is locally owned and they are working in the hotel, watching every single penny spent to the point that it affects the guest.
$574 for 2 nights, I am not from Chicago, maybe I could not get better for the money, I don’t know but I do know if I were to come back to Chicago I would not stay here."
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