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"They said my reservation was false even though it was made on Expedia and I had confirmation code. I was referred to another nearby hotel by hotel staff. Instead of just admitting they gave away a reserved room to another customer."

"My fience was coming from Venezuela and i was coming from thr usa. I purchased my room two days in advance knowing that we she would arrive a day later. The room was paid for from the 7th tonthe 8th she arrived on the 8th. She gave them all relevant information but she was unable to register until Five after arguing with the manager and i having to send receipts anf phoos of my passport "

"El hotel bien pero la manager se enojó con nosotros porque no quería que lo rentáramos con expedía porque era mucho más económico y no nos quiso dar la habitación que Expedia nos dio y por enojo nos dio la habitación con camas individuales pero de resto los demás, nos atendieron bien."

"Gracias chicos todos fueron absolutamente amables, me encantó quedarme con ustedes "

"Yo canceled y no me dieron mi dinero para devorbermelo "

"We had an outstanding experience at Faranda Hotel Cúcuta. Our family gathered there to celebrate my mother-in-law’s 80th birthday, and the hotel made the occasion truly memorable. From the moment we arrived, the staff was warm, attentive, and incredibly thoughtful. They took great care in ensuring every detail was handled, making the celebration feel personal and seamless. The hotel itself is beautifully designed, with tasteful and elegant décor throughout that creates a welcoming atmosphere. This was more than just a stay—it was a meaningful experience for our family. We would gladly return."

"It's always an excellent stay"

"Me cobraron mas impuestos en mi estadia, cuando en la app ya los cobran "

"All good, thanks "