"I am giving three stars because I expected more from the presidential room we paid for. While the staff were welcoming and helpful, the hotel itself left much to be desired. A major issue was the lack of hot water for showers, which is unacceptable considering the price of the presidential suite. Additionally, there were very few amenities included for example, the boat ride was not part of the package, which was disappointing. On the positive side, the food was excellent, and the views were truly spectacular. Overall, it was a decent experience, but I do not plan to return."