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"The staff were really welcoming and helpful. Rooms were clean and I really liked the pajamas "

"Really nice hotel for a low price. Nearby to the city and very close to Matsumoto castle"

"This is a beautiful resort and the onsens were amazing, quiet, relaxing, rooms were lovely. The kasieki meal was superb, breakfast had 100 choices. Only complaint os coffee at night had coffee grounds in it. i recommend a two night stay so you may visit both baths. The pajama wear and takata wear were so awesome to wear all over the resort and to dinner! What fun. No racial prejudice felt at this resort. Also a great location to catch the cable car to the ropeway which is a must do! Take the romance car back to tokyo very easy! Try to see Mt Fuji at the lake ferry just breath taking!,"

"Very relaxing when you walk in. Felt welcomed! "

"A beautiful properly. We had a room with an onsen on our deck, it was supposed to have a lakeview but trees are all grown in and blocking. This place feels remote but there is a bus stop station close and the pirate ship/ cable cars. No stores or restaurants close by but we really enjoyed the breakfast and dinner buffets."

"Not too far from train station. Hotel is clean and nice with comfortable bed and pillows. Breakfast has good spread of choices. Staff are friendly and approachable. Comfortable stay at the hotel. "

"Close to station and nice service overall."

"Very nice hotel with spacious room. Seems to have nice spa even though we didn’t use it. Very cute welcome bags for my children and they loved it. Location is slightly away from the town centre so has limited restaurants around. However close enough to all the convenient stores. "

"It was a great property with all you neede. Just remember its close to the station and you can hear the trains. I enjoyed my stay. However, it was only one night. Value for money."