Search Chalets in Ciales

"The pool chair were either broken or unavailable. Reception staff including one in specific that was very rude, unprofessional and unhelpful upon our first arrival. 1st room given in the 8th floor the A/C was not working, my reservation was for 4 people and they had no sofa bed sheets, blankets or pillows, reception never answered my calls, I had to fiscally go downstairs to speak with someone, to get only 1 pillow as they had no other. Hot water was NOT WORKING, finally we were 2 hours later able to change room to the 3rd floor where curtains were all broken, laundry closet had no door. However the A/C was working. Overall we received poor customer service and the experience was unpleasant during our Mother’s Say weekend, time that I was hoping to be special for my Mom and not a nightmare. "

"The property was very well maintain and the staff very friendly and attentive. Good service."

"The property was beautiful. The rooms were very clean.Always had beach towels available. The staff that we encountered were amazing."

"We got assigned the furthest room with no view and no hammock. Felt a bit outcasted."

"Everything was great but for the size of the hotel the pool is too small. It needs another pool "

"Clean room, good location. Would stay here again. "

"Beautiful hotel, very attentive staff."

"Excellent hotel my room was handicap accessible and I can say it was the best spacious the bathroom was perfect really clean and the staff really nice "

"Nos encantó el lugar. Cerca de todo. Muy lindo, limpio y tranquilo. Ya queremos volver!"