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"I especially liked how polite and professional the team was throughout my visit. Overall, a great dining experience that matches Mercure’s high standard of hospitality. Highly recommended for anyone staying at the hotel or visiting Garut!"

"Staff helpful, brought breakfast upto room one morning when I was unwell. Location not far from CBD. Comfort was good."

"The pool needs to be cleaned, lots of algae on the bottom of the pool. There was a dead squirrel on the sidewalk outside our door for several hours. The floor in the bathroom is very rough, it is a trip hazard when using the bathroom at night. Two of us got sick eating at the restaurant, probably undercooked sate. Very noisy as a major road runs just outside the entrance."