"This is absolutely unacceptable. I stayed here last week in another two-bedroom suite and had a great experience, which makes this even more disappointing. I am currently staying in Rooms 6111 and 6109 on a 2-day stay checking out friday May 29 , and upon entering we immediately found clumps of hair throughout the room. The carpets appear to not have been vacuumed properly, and one of the bedroom showers was absolutely filthy to the point where I had to rinse and clean it myself with the shower nozzle before using it.
The balcony was also dirty and clearly not cleaned, covered with bugs and residue. Once opening the drapes, the window sills were filled with dead bugs as well. This level of cleanliness is disgusting and completely unacceptable for a resort of this standard.
I am currently here right now and expect management to address this immediately. I would like a manager to contact me and provide a proper resolution as soon as possible.
I am posting a few photos, including the broken screen door and the filthy conditions we had to deal with. We ended up sweeping ourselves and cleaning the showers ourselves as well. If you had seen the condition of the room before we cleaned it, it would have been even more outrageous. We are not the type to complain and understand that sometimes things can be missed, so we decided to handle it ourse"