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"The staff was very friendly, and the location of the hotel was excellent. The rooms were not the cleanest, but well equipped, and the bed was comfortable. The internet was not working in our room while we were there which meant the television did not work. This is not a huge deal as we were there to visit, but it would have been nice to watch a movie before bed. I inquired about this and was told they would have a maintenance person look into it. I am not sure if they did as I was never informed. It would have been nice if they offered a discount of some kind because of this. There are many homeless people in the area, and they approach you as you enter and leave. I thought they could have done something to reduce or eliminate the problem. I never felt unsafe just an inconvenience to have to step over or around them."

"The stay was great. The staff was awesome, they helped my wife and I a lot. The food was great, we ordered dinner and breakfast. The portions were big and food was good. There were a few things that turned me off. One of the TVs had dirty fingerprints on it. The only disposable coffee cup had what looked like lipstick smeared in the cup. "

"Loud construction outside our hotel room that was not mentioned. Besides that stay was ok."

"Not many food options but other than that it was a good stay."

"While our room smelled of heavy bleach, it was not clean. The surfaces were sticky and had not been wiped down. We were missing a bathroom trash can, and there was very limited options in the market."

"IT WAS GOOD"

"By far the worst Best Western I have ever stayed in. We arrived at the hotel and checked in, check in wasn’t bad. Got to the room and said ok, not terrible, it’s doable. Turned the AC on because it was hot in the room, it never cooled the room down. Went to front desk and was told the AC wasn’t on that I could open the window, asked about a screen and none were available. I was told it is too cold for bugs not to worry. So we open the window to try and cool the room down and shortly after we got the bugs flying in, and then the smell of someone smoking weed right outside all night, finally said screw it and shut the window. Slept with the room at a toasty 80 degrees. The bathroom was terrible, toilet kept running all night. The shower had no pressure and it was either cold or colder. Paint throughout the room was peeling and flaking. Walls are paper thin, heard the neighbors music all night. Staff didn’t seem to care, when I asked about getting something taken care of or about the AC I was told the building is 62 years old, what do I expect?"

"They're trying to have an avant-garde hotel. If you know anyone who is a minimalist this is the kind of hotel it is. It was clean enough. Looked well enough but there was old paint stains on the floor. The bathtub stopper would not stop the water when I wanted to take a bath for no kind of safety bars in the bathroom tub area. The elevator was broken so you had to walk twice as far to get around or take the stairs three stories down and there's a bus that takes you up. Trumbull pretty far north if you want to go that way you can walk to the downtown area if you felt like it. It's about a mile and a half. There's a little restaurant right next to the hotel. They have very good food. It's actually a brewery so you can do taste testing there if you want. But the food is decent. Little spicy for me but very good. The bed was comfortable and there was one comfortable pillow but I think it was overpriced. I paid $250 and I looked up the street at the joffrey hotel brand new place,up the street which is half of that price. And the entrance to the bathroom had a raised threshold. I tripped twice."

"The staff was amazing and really helpful. Very clean environment."