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"The hotel exceeded my expectations! First thing when we checked in we had a room bracelet that made it so easy to access the room without the old card method. The room's view is heaven, facing the beach and the staff used to clean the windows every day from the humidity so you can see the beach. Also, the shower is fancy and comfortable. The entertainment staff were so nice and made it fun on the beach and the pool. The food was delicious in all of the restaurants and we tried all of them during our stay. The hotel had a show for 2 hours every night, other hotels are so boring at night if you have kids and you can't hang out in the bar. If you have kids, the hotel has a whole kids' area that has activities for the kids all day. The staff were so professional and nice. Jose translated our conversation with the taxi driver and communicated well with him for an hour. Room service quickly responded to any concerns or requests, when we ordered food in the room it arrived in 10 minutes hot and fresh. When we had an issue with the fridge, it was replaced in 20 minutes. The hotel is very safe, they took the taxi driver’s information, DL, and ensured that he was coming to us and that we ordered him. I recommend the hotel to anyone and I will definitely go back with the family "

"The best resort in Tulum Kids friendly and affordable"

"If you are looking for a resort that is calm, quiet and mostly adults then look no further. Do not expect the blaring music or party atmosphere of other hotels. The resort is extremely clean, offers activities and surprisingly it is handicapped accessible which not many hotels in Mexico offer. The breakfast and lunch buffet are delicious and the food varies with each day. The four sit-down dinner restaurants offer super chef quality food. The drinks are top quality served in glasses in all the restaurants and bar areas. Unless, your on the beach they will be served in durable plastic cups which is understandable. I used the spa facilities and they were a bit pricey, but worth every cent. The whole hotel staff from the minute upon-arrival until you leave give their best to serve you and make you feel comfortable. The beach is full of rocks on one side upon entering the water on the right side which almost no one uses. However, the left side next to another hotel there are no rocks and full of sand which is much easier. It is also the side to walk down the beach to go towards the public beach entrance and the sea turtle sanctuary. The hotel is situated in the town of Akumal which is small and there are only a few stores to reach by walking within 20 minutes. By vehicle, the town of Tulum and the Tren Maya Tulum station are a 30 minute drive. The Tulum airport is up to a 60 minute drive. Hint: If you want to experience the Tren Maya, you can do so from Tulum. "

"Massive"

"All property is excellent. Enjoyed our stay. Only improvement suggestion is staff in Tequila restaurant reception could improve."

"Beautiful property, the place is huge but use the golf cart transportation. The food was amazing. All of the people working was friendly. No complaints. "

"Bahia Principe is always my go to."

"Had a excellent stay and experience "

"I truly enjoyed staying at this resort. I want to shout out the entertainment team, victor, ronny, Erick, Giselle and Ingrid for making us feel so appreciated and welcomed, truly a trip to remember!"