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"This was the most beautiful hotel I've ever seen. The rooms are nestled in the forest with big windows looking out into the trees. You can hear the river from the rooms, and there is a beach if you decide to swim. The dining room is beautifully decorated with a central fireplace and floor-to-ceiling windows looking out into the trees. The meals we ate at the lodge were definitely the best of our whole trip, particularly the vegetarian options which were delicious! The staff was attentive and incredibly welcoming and helpful. We wish we could have stayed longer and hope we'll have the chance to return!"

"It is beautiful and surreal! "

"Outstanding service and attention to detail by the owner and staff. Amazing continental breakfast! "

"Las instalaciones son muy buenas y la vista espectacular. Lo mejor el spa. Estaba en marcha blanca y eso explica algunos detalles como descoordinación y tardanza. Los tacos del pool requieren renovacion"

"Definitely not worth all of the hype. Poor service whenever we went to the bars or restaurant (staff never available) Breakfast hours are way too short to serve all the people they have staying. We were told one of the pools was strictly for adults yet children and families allowed in. I would not visit this place again."

"Wonderful place to stay with a great view and be disconnected from the world. If your driving a manual car you need to be in 1st gear to get up the hill. "

"The Loft Pucón was a very good experience for us. With 4 in our travel group the room at the Loft was very comfortable. The full size kitchen and the outside yard with table was extra useful. The rooms and beds themselves on the 2nd floor were layed out just so well to allow separate spaces for sleep and naps over social space of the living and kitchen. The accommodation of the room were excellent. The location of the Loft in close proximity to downtown Pucón is another plus. Walking there was a 10-15 minute stroll. And the best part of the stay was Ms Hesteyer at the reception. She was very helpful and friendly and is one of the reasons a future return stay next season is planned."

"Perfect place to relax. Amazing staff always happy to assist you. "

"One of my family members was sick so we decided to stay an additional night. The day before I went to the hotel's reception and asked to book the additional night. They said they couldn't do it directly and suggested using a website. I tried booking the additional night through the hotel website but it was not working, so I ended up booking it through Hotels.com. The next day when I visited the reception to make sure the reservation was extended, the lady mentioned I needed to do the check out and check-in again (go twice to the reception). They wouldn't even respect the price informed by hotels.com even when I showed the receipt. They charged an extra 20% to the rate informed by hotels.com. The hotel is surrounded in a beautiful forest but I ended up wasting 5-6 hours just dealing with the reception people..."