" Upon arrival, the condition of our room was unacceptable. The floors were sticky, surfaces were visibly dirty, there were stains on furniture, and we even encountered a bug on the floor. Additionally, the door handle felt unclean, raising serious concerns about overall sanitation.
We requested a room change, which was accommodated, but unfortunately the second room did not meet basic cleanliness standards either. Throughout the property, there was a persistent smell of cigarettes and general uncleanliness. Strange as the property boasts no smoking.
Further compounding the issue, the elevator was not functioning, requiring us to walk up and down four flights of stairs repeatedly. This was a significant inconvenience and should have been clearly communicated in advance.
Most concerning, however, was the lack of proper security. Doors that were expected to be locked were left unsecured, creating an environment that felt unsafe.
Given the combination of cleanliness, maintenance, and safety issues, this experience fell far below acceptable hospitality standards. "
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