Find Hotels with a Pool in Cool Ridge, WV

"Hotel was quiet and provided what we needed for a night’s rest on our trip down to NC. Front desk host, Debra was very nice and accommodating. However, the 3rd floor rooms have a heavy chemical smell with smoke undertones…Perhaps an attempt to cover up the smell from people smoking in the rooms even though it’s not allowed. We tried two rooms and found the smell to be the same. We did not partake of the breakfast as it was mostly carbs. I did grab a banana for the road though!"

"Room was clean. Staff seemed a bit annoyed when I was checking out. Breakfast is always good. There could be more parking, not a ton of spots. "

"Staff was very friendly. Room was clean but had a dank smell. Surrounding guests were quite loud and unruly throughout all hours of the day and night."

"Fine"

"I made my reservation online and provided a credit card to hold the room, but when I checked in, I clearly told the front desk associate that I wanted to pay in cash at checkout. She was very kind and assured me she would note it in my reservation and that paying cash in the morning would not be an issue. Unfortunately, my experience the next morning was completely different. The front desk clerk on duty was immediately rude and dismissive. When I explained that I wanted to pay in cash, she told me that the payment had already been processed overnight and that there was nothing she could do. I calmly explained the conversation I had the night before, but she refused to help and would not even contact a manager, stating it was Saturday and she wouldn’t call anyone. I remained respectful throughout the interaction and stepped outside to contact corporate and file a formal complaint. Before leaving, I decided to give it one more try. When I went back inside, there was a manager present. She was professional and helpful, processed a refund to my credit card, and allowed me to pay in cash as originally requested. However, the initial employee continued to be unprofessional and even told me I should have handled it the night before—which I had attempted to do—and then went as far as telling me not to return or stay at this hotel again. As a respectful guest who takes care of the places I stay, I found this treatment completely unacceptable. While I appreciate the manager resolv"

"Stains all over the place in the room, crusty stuff of chair and couch. Pull out bed from couch had stains on the mattress. Carpet was sticky and the toilet backed after just being flushed with no solids. The breakfast was mediocre at best, but you get it for free."

"Room was clean. Good breakfast."

"Staff is great Shannon was amazing The room had a moldy smell. As well as the hall way. The sheets smells like it’s not clean."

"Once upon a time I am sure this place was really nice. We stayed for a golf event, otherwise I would not stay here. We stayed in the executive suite area. The room was outdated and the pullout couch was very worn, torn, broken and uncomfortable. Our smoke alarm battery was old, so it was beeping. The buildings in general could use some upkeep. The room was very overpriced. "