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"Our expectations were by far exceeded with this lovely hotel. All the staff that we came across was helpful, friendly and so efficient. We spent the afternoon on Saturday in the Nelson and enjoyed a delicious lunch. The receptionist was welcoming and warm and very helpful with queries and organising a little suprise in our room. The room was clean, well equipped and very nicely presented. The bed was bit on the hard side but this is probably down to personal preference more than anything else. We had a meal in the palm court which was so beautiful and felt very special with the pianist playing and singing. The pool and changing rooms could do with a bit of updating but it was clean and warm so would happily use again. On the whole this place is an absolute gem where you are made to feel special, would happily stay again. "

"I booked a weekend for my parents anniversary and they really enjoyed the staff was really friendly and the place really nice "

"Couldn’t fault it. Very good standard all round. "

"Very clean room and friendly staff as always."

"Lovely ground floor room. Spacious and clean. Great central location. "

"Great stay "

"Great staff, lovely clean rooms "

"Just a great hotel great place to stop when visiting Chester staff are amazing "

"Very good hotel, warm and comfortable with great service"