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"We have been here many times over the years. This was the first time since it reopened as Paradisus after refurbishment. We decided to try the Reserve level. It was much more expensive and did not offer very much extra in terms of facilities or dining options. The Reserve Pool area is enclosed by a concrete wall like a stockade or prison. It is still the windiest pool and we spent more time around the lagoon pool on the sheltered & sunnier side of the hotel. Reserve also offered breakfast in a separate dining area with table service. This area also served as a bar & lounge for Reserve during the day. Again we didn’t spend any time in there. The hotel was NOT full and a lot of staff were wandering around asking if everything was alright but they didn’t really want to hear anything but yes. The huge sandy beach is the attraction of this hotel for us and it is likely we will return, but not to the Reserve Level. "

"Decent clean room, great breakfast, staff were amazing and extremely helpfu."

"The 2 night stay was spoiled by dreadful attitude of reception staff. First reception presented me with bill & room was already paid for. I asked if room had clear view to beach, receptionist said’How do I know am I supposed to go into every room and check, you need to look!’ I enquired 4 times about shuttle to airport but receptionist on next shift didn’t speak English! I was then informed shuttle has to be booked 2 days in advance by exceptionally rude receptionist. Kettle was broken and took 3 calls to get replacement. I travel a lot for work & pleasure & I don’t think I’ve ever experienced such ‘attitude’. Thalassotherapy pool was in very poor repair & pool was one of the reasons I’d chosen hotel. Bar & restaurant staff excellent. I don’t usually give reviews but reception were so rude, I was rather upset, I feel other travellers should be warned!"

"Always a excellent stay at this property"

"Great food at both dinner and breakfast, the beach is excellent for walking and swimming. There was unfortunately no kettle for hot water in the room and the coffee at breakfast was undrinkable. Instead of Nescafe machines dispensing low-quality 'instant' coffee, the hotel could have provided a large pot of simple filter coffee for guests. "