Search Castles in Crans-Montana Ski Area

"Friendly staff, smooth check in and out."

"Service and friendliness of staff"

"The positives are straightforward: excellent location, parking, rooms are modern and fresh, and a pool area that is new. Breakfast is no better than what you would expect in a decent 3-star hotel. Lunch consists of a static menu of 6–7 dishes that does not change. Dinner is buffet-style with “ok” food quality — all far from what this hotel price point suggests. For us, the most disappointing part of the experience was the handling of allergies and intolerances. We gave advance notice before booking. The kitchen was unwilling to prepare something as simple as a fried egg or omelet adapted to my son’s needs. That is not a complex request. It is basic hospitality. Our complaint was noted, but nothing changed."

"Clean, well located and super friendly and helpful team to meet all our requests. Gladly coming back and highly recommended! Thank you for all the attention!"

"Excellent staff, nice room, good parking, convenient location"

"There was some sort of daily service but the room wasn't vacuumed and towels not changed for the entiredurationof our stay. It seemd the room attendant would just empty bins and tidy up the room. Water bottle was replenished only on the second day, however there always was a jug with water in the corridor so it wasn't a problem for us. "

"The experience was amazing, the view was stunning, and all the staff were friendly and kind. We loved being there this week. "

"So comfortable, so close to the lifts! The staff is amazing, the restaurant with spectacular views. I felt like the staff was my extended family. They have all you will need: excellent breakfast, the restaurant with great local wines. Comfy place to work or play games. Sauna and massage. Not to mention all the help I got from a friendly driver, grounds keeper getting me out of a snow bank…. Very friendly, beautiful place overlooking the valley. Definitely coming back."

"The service was excellent "