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"The hotel is updated and nicely decorated and very clean. The breakfast had hot items and a good selection and was very good. The staff was friendly and helpful. We will stay again if the opportunity presents."

"Room was clean. Breakfast was great."

"Will not use again hotels.com has poor customer service"

"While mostly clean, the rooms definitely needed some maintenance. Peeling plant on ceilings and wallpaper separating from the walls. Rusty metal in the bathrooms (as well as some pink mold). Very loud air conditioning and the fridge compressor made random loud pops. Staff was not particularly friendly. Breakfast was not great. Lots of things missing… no fruit, empty food shelves. (Though the lady working the breakfast was the friendliest employee we encountered!) Would not stay again."

"The breakfast needs help. Dryed out sausage. Dry bisquets. Eggs were bad. "

"Nice room, comfortable bed, friendly staff but, the shower head was horrible, the front door dead bolt did not work and door was uneven with large gap on floor of door."

"Hotel amenities were very nice and a great location. The room was clean and cozy. I had no concerns about safety. Janet was very kind and attentive. The pool looked clean and inviting; however, TN is too cold for this FL gal. Thank you for the hospitality!! "

"Staff was super friendly"

"The whole experience was delightful! Highly recommended this hotel. The best in Crossville by far !"